European Customer Experience Outsourcing Growth Opportunities

European Customer Experience Outsourcing Growth Opportunities

AI and Digital Technologies Drive Transformational Growth

RELEASE DATE
08-Nov-2021
REGION
Europe
Research Code: 9A5C-00-42-00-00
SKU: IT04394-EU-MT_25834
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IT04394-EU-MT_25834
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Description

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologically sophisticated providers that have brand recognition, experience, higher R&D spending, a client base, a large number of partners, and resources. Growth will be driven by higher adoption of outsourcing services during the pandemic; significantly higher spending by end-user sectors; companies' renewed view of contact centers as profit centers; and the higher liquidity in European economies.

Author: Federico Teveles

Table of Contents

Related Research
This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologically sophisticated providers that have brand recognition, experience, higher R&D spending, a client base, a large number of partners, and resources. Growth will be driven by higher adoption of outsourcing services during the pandemic; significantly higher spending by end-user sectors; companies' renewed view of contact centers as profit centers; and the higher liquidity in European economies. Author: Federico Teveles
More Information
No Index No
Podcast No
Author Federico Teveles
Industries Information Technology
WIP Number 9A5C-00-42-00-00
Is Prebook No
GPS Codes 9705-C1,9661