European Customer Relations Management Markets

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Table of Contents

European Customer Relations Management Markets, Executive SummaryIntroduction to the Customer Relationship Management Software MarketIntroduction to the Customer Relationship Management Software MarketSummary of Major FindingsMarket Growth, Opportunities and Total ForecastAnalysis by Major SegmentAnalysis by Geographic RegionCompetitive AnalysisTechnologies ConclusionsEuropean Customer Relations Management Markets, Industry Challenges and Research MethodologyIdentification of Challenges Facing the Customer Relationship Management (CRM) Software MarketIdentification of Challenges Facing the Customer Relationship Management (CRM) Software MarketSecuring the Required Integration Without Becoming TangledAttaining Scalability Across the Market ScopeAvoiding Collapse Under the Weight of Growth by Building Requisite InfrastructureConquering the Lack of Vision from CustomersAccomplishing Improved Implementation Times Under Non-Negotiable DemandsEducating a Non-Conformist Market Achieving New Innovations and Depth of Functionality Attaining Speed to Market Without Compromising on Core ValuesProviding Real Case Studies of Return on InvestmentOvercoming the Slow Decision-Making CultureTime Frame Analysis of Industry ChallengesTime Frame Analysis of Industry ChallengesGlossary of TermsList of DefinitionsList of AcronymsMarket Engineering Research for the Total European Customer Relationship Management (CRM) Software MarketForecasts of the Total MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemPresentation of Strategic Significance of MeasurementsMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureForecasts of the German MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend Analysis Competitive Structure Forecasts of the French MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend Analysis Competitive Structure Forecasts of the Italian MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend Analysis Competitive Structure Forecasts of the United Kingdom MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend Analysis Competitive Structure Forecasts of the Iberian MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend Analysis Competitive Structure Forecasts of the Benelux MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend Analysis Competitive Structure Forecasts of the Scandinavian MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend Analysis Competitive Structure Forecasts of the Rest-of-Europe MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend Analysis Competitive Structure Market Engineering Research for the Sales Force Automation Software CRM MarketForecasts of the Total MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureForecasts of the Contact Management Software CRM MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureForecasts of the Configuration Management Software CRM MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureMarket Engineering Research for the Marketing Automation Software CRM MarketForecasts of the Total MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureMarket Engineering Research for the Customer Service/Care Software CRM MarketForecasts of the Total MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureForecasts of the Helpdesk/Call Centre Software MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureForecasts of the Field Service Software MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureEuropean Customer Relations Management Markets, Customer Interaction SoftwareIntroductionIntroductionIntegrated Applications and Functionality Integrated Applications and Functionality Account ManagementCustomer Service and SupportEvent/Seminar ManagementTelesales/Order Entry ManagementCampaign ManagementWorkflow ManagementDifferent Demands from the Mid/Low-End MarketDifferent Demands from the Mid/Low-End MarketUser RequirementsPricingIntegration of Multiple CIS ModulesRapid ImplementationsControlling CustomisationBack-Office IntegrationFacilitating Smooth EnhancementsChannel DeliveryOptimum FunctionalityExtending the Channel ProcessExtending the Channel ProcessEuropean Customer Relations Management Markets, E-Commerce Customer Relationship ManagementIntroductionIntroductionDevelopment of the InternetDevelopment of the InternetThe Internet as a Business ToolThe Internet as a Business ToolLanguage Development for the WebLanguage Development for the WebE-Commerce Channel TrendsE-Commerce Channel TrendsCosts of E-CommerceCosts of E-CommerceTechnology Language Technology Language Strategies for CRMStrategies for CRMEuropean Customer Relations Management Markets, Professional Services for Customer Relationship ManagementIntroductionIntroductionOutsourcingOverviewOutsourcing to SmartSourcingThe Partnership ModelContracts Key Success FactorConsulting and IntegrationConsulting and IntegrationObject-Oriented Applications Come of AgeRapid Implementation Methodologies Become ImperativeEuropean Customer Relations Management Markets, Market Engineering StrategyWhat Is Market Engineering Strategy?What Is Market Engineering Strategy?How to Improve the Market Engineering Strategy Development ProcessHow to Improve the Market Engineering Strategy Development ProcessMeasurements That Address Challenges to the IndustryMeasurements That Show TrendsGoals Based on Market MeasurementsStrategy Segmentation SystemMarket Engineering Strategic RecommendationsStrategies for the SME MarketExtended Enterprise Solution StrategiesInternet-Based StrategiesObject-Oriented Technology StrategiesPainless Implementation StrategiesBroadening Functionality StrategiesPartnership and Expanding Relationship StrategiesMerger and Acquisition StrategiesExpanded Distribution Channel Strategies




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