European Ink Manufacturer Performance Analysis in the Publishing Industry

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Table of Contents

European Ink Manufacturer Performance Analysis in the Publishing Industry, A Survey of Major Inks Users in the Publishing IndustryIntroductionObjectivesMethodologyThe European Printing Inks MarketCustomer NeedsSummary of FindingsPerformance of Leading Inks SuppliersSummary of FindingsConclusionsConclusionsEuropean Ink Manufacturer Performance Analysis in the Publishing Industry, Introduction and MethodologyObjectivesObjectivesMethodologyQuestionnaire DesignSurvey MethodologyData CollectionPurchasing ProcessPurchasing ProcessPurchasing NeedsPurchasing NeedsUser Perceptions of Service ProvidersUser Perceptions of Service ProvidersSupplier PositioningSupplier PositioningEuropean Ink Manufacturer Performance Analysis in the Publishing Industry, The European Printing Inks MarketMarket Definitions and OverviewMarket Definitions and OverviewMarket ForecastsMarket ForecastsTrends by Geographic RegionAnalysis by Geographic RegionTrends by Product TypeTrends by Product TypeCompetitive StructureCompetitive StructureEuropean Ink Manufacturer Performance Analysis in the Publishing Industry, Purchasing ProcessIntroductionIntroductionMarket Drivers of Market GrowthMarket Drivers for Market GrowthMarket Restraints on Market GrowthMarket Restraints on Market GrowthMotivations and Decision HeirarchyNumber of Key Decision MakersKey Decision MakersContract versus Ad-hoc PurchasesShare of Contract versus Ad-hoc PurchasesThe Nature of Supply ContractsSupplier ReviewsFrequency of Supplier ReviewsSupplier VisitsNumber of SuppliersSatisfaction and Willingness to SwitchSatisfaction with Existing SuppliersWillingness to Switch SupplierFactors Initiating SwitchLoyaltyEuropean Ink Manufacturer Performance Analysis in the Publishing Industry, Purchasing NeedsIntroductionIntroductionAnalysis of Purchasing AttributesComparison of AttributesRanking of Purchasing AttributesImportance Rating of Product AttributesImportance of Product Issues to the Purchasing ProcessAnalysis by Consumption LevelImportance Rating of Pricing AttributesImportance of Pricing Issues to the Purchasing ProcessAnalysis by Consumption LevelImportance Rating of Performance & Quality AttributesImportance of Performance and Quality Issues to the Purchasing ProcessAnalysis by Consumption LevelImportance Rating of Service AttributesImportance of Service Issues to the Purchasing ProcessAnalysis by Consumption LevelImportance Rating of Delivery and Logistics AttributesImportance of Delivery and Logistics Issues to the Purchasing ProcessAnalysis by Consumption LevelAnalysis of Unmet NeedsIdentification of Unmet NeedsEuropean Ink Manufacturer Performance Analysis in the Publishing Industry, End-user Perception of Inks SuppliersIntroductionIntroductionOverviewAnalysis of Key Strengths and WeaknessesGeneral Product AttributesStrengths and WeaknessesAnalysis by Key IndicatorsPricingStrengths and WeaknessesAnalysis by Key IndicatorsProduct Performance and QualityStrengths and WeaknessesAnalysis by Key IndicatorsService AttributesStrengths and WeaknessesAnalysis by Key IndicatorsDelivery and LogisticsStrengths and WeaknessesAnalysis by Key IndicatorsEuropean Ink Manufacturer Performance Analysis in the Publishing Industry, Supplier Awareness and PositioningKey Strengths of Leading ManufacturersIntroductionOverall MarketSuppliers Most Associated with General Product AttributesSuppliers Most Associated with PricingSuppliers Most Associated with Product Performance and QualitySuppliers Most Associated with Service and SupportSuppliers Most Associated with Delivery and LogisticsEuropean Ink Manufacturer Performance Analysis in the Publishing Industry, Identifying Regional CharacteristicsThe Importance of a Regional StrategyThe Importance of a Regional StrategyDecision MakingNumber of SuppliersNumber of Key Decision MakersIdentifying Key Decision MakersSupplier Review PeriodsFactors Driving Supplier ReviewsContract versus Ad Hoc PurchasesImportance of Contact PurchasesAverage Contract LengthFeatures Included Within ContractsWillingness to Switch SupplierMost Important Considerations in Choosing a SupplierSatisfaction with Existing SuppliersWillingness to Switch SupplierFactors Influencing LoyaltyPurchasing NeedsImportance of General Product AttributesImportance of Pricing AttributesImportance of Product Performance and QualityImportance of Service AttributesImportance of Delivery and Logistics AttributesAnalysis of Incumbent SuppliersSupplier StrengthsSupplier WeaknessesEuropean Ink Manufacturer Performance Analysis in the Publishing Industry, Performance of Leading Companies in the Publishing MarketOverall AnalysisIntroductionCustomer Satisfaction Comparative AnalysisCustomer Relationship Management AnalysisBASFMarket PositioningCustomer SatisfactionStrengths and WeaknessesCoates LorilleuxMarket PositioningCustomer SatisfactionStrengths and WeaknessesEpple DruckfarbenMarket PositioningCustomer SatisfactionStrengths and WeaknessesFlint InkMarket PositioningCustomer SatisfactionStrengths and WeaknessesGebrüder SchmidtMarket PositioningCustomer SatisfactionStrengths and WeaknessesHuber GruppeMarket PositioningCustomer SatisfactionStrengths and WeaknessesSICPA HoldingsMarket PositioningCustomer SatisfactionStrengths and WeaknessesSiegwerk DruckfarbenMarket PositioningCustomer SatisfactionStrengths and WeaknessesSun ChemicalMarket PositioningCustomer SatisfactionStrengths and WeaknessesTrenalMarket PositioningCustomer SatisfactionStrengths and WeaknessesMarket Engineering Awards for the Publishing Inks IndustryMarket Engineering Awards for the Publishing IndustryFrost & Sullivan's 2001 Market Engineering AwardsMarket Engineering Award for Customer Satisfaction: TrenalMarket Engineering Award for Customer Loyalty: Siegwerk DruckfarbenMarket Engineering Award for Product Range: Akzo NobelMarket Engineering Award for Pricing Strategy: Flint InkMarket Engineering Award for Product Performance and Quality: BrancherEuropean Ink Manufacturer Performance Analysis in the Publishing Industry, Database of Key SuppliersDatabase of Key SuppliersDatabase of Key Suppliers




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