European IP VPN End User Study

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Table of Contents

European IP VPN End User StudyExecutive SummaryExecutive SummaryIntroductionIntroductionBackground And DemographicsDemographicsSurvey FindingsLevels of AwarenessUsage Versus Non-UsageNon-User FindingsOverview of Non-User FindingsAdoption Plans: Likelihood to Implement an IP VPNAdoption Plans for Different Types of IP VPNMigration Strategies: Existing Solutions and Replacement Plans for Linking Internal and External Sites plus Mobile WorkersKey Features & Criteria Driving Potential IP VPN AdoptionBusiness Drivers for Potential IP VPN DemandOutsourcing: In-House Solution or Managed Service Voice and Data ConvergenceThe Decision Making ProcessSupplier AwarenessCustomer Expectations: Contract Terms Lead Times and SLAsSummary of Non-User FindingsUser FindingsOverview of Current Users of IP VPNsKey Features & Criteria Driving Actual IP VPN AdoptionBusiness Drivers for Actual IP VPN DemandTypes of IP VPN ImplementationsInternational Use of IP VPNsMobile Workers & TelecommutersApplications of Existing IP VPN Implementations: Voice and VideoOutsourcing: In-House Solution or Managed ServiceImplementation ProblemsSupplier AwarenessThe Decision Making ProcessSummary of User FindingsImplications for Service ProvidersImplications for Service ProvidersMarket Engineering AwardsAward Category: Brand Awareness DevelopmentAppendix A - QuestionnaireQuestionnaire

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