European Operator Services Markets

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Table of Contents

European Operator Services Markets, Executive SummaryIntroduction to European Telecommunications Operator Services MarketIntroduction to European Telecommunications Operator Services MarketSummary of Major FindingsMarket Growth, Opportunities and Total ForecastAnalysis by Major SegmentAnalysis by Geographic RegionCompetitive AnalysisTechnologies ConclusionsEuropean Operator Services Markets, Industry Challenges and Research MethodologyIdentification of Challenges Facing the Telecommunications Operator Services MarketIdentification of Challenges Facing the Telecommunications Operator Services MarketEat or Be Eaten? Defend or Attack?Incumbent Operators Must Re-Position Themselves as Service ProvidersConvergence Crucial for Reaching a Wider AudienceDiffering National Regulations Complicates Vendors' Service Offerings Customisation of Services is Vital to Yield Higher Profit MarginsProvision of Internet Services Crucial to Increase Profit MarginsAdoption of IP is Essential to Keep Pace with Technological SophisticationLeveraging Existing Technologies is Crucial to Yield Higher Profit MarginsInnovative Price Packages are Crucial to Increase Profit MarginsStrong Branding is a Necessity to Increase RevenuesProviding a Ubiquitous Service is Essential to Keep Competition at BayFrost & Sullivan's 12-Step Market Engineering Research MethodologyMarket Engineering Forecasting MethodologyExchange RatesList of DefinitionsList of DefinitionsEuropean Operator Services Markets, Industry Structure Overview of the Industry StructureOverview of the Industry StructurePlayers in the IndustryNetwork OperatorsThe Value ChainConsumer ChainBusiness Value ChainEuropean Operator Services Markets, The Origins of Telecommunication Services Historical Development of the Telecommunications Operator Services Industry Historical Development of the Telecommunications Operator Services Industry HighlightsEvolution of ISDNCircuit-Switched to Packet-Switched TechnologyDevelopment of Wireless Services Development of Internet Services IP and VoIP—Internet Protocol and Voice over Internet Protocol (VoIP)European Operator Services Markets, Telecommunications Regulatory Issues Telecommunications RegulationIntroduction Regulatory Bodies in Europe The Role of RegulationChallenges to RegulationEase of Regulation Defining the Public and Private DomainsThe Development Process a New Era for Regulation Progressively Introduce a New Regulatory Model to Cover the Whole Range of Existing and New Services Country Differences/TrendsCountry Differences/TrendsRegulatory IssuesGovernment and EU Attitudes Towards RegulationHow Should Regulatory Bodies Allocate Spectrum?Scope of Future RegulationAddressing End-User Requirements is a Key Tool for Customer SatisfactionIndependent and Effective Regulators will be Central to a Converging EnvironmentFuture Development of the Regulatory Environment RestraintsRegulatory Barriers, at Different Levels of the MarketMultiple Regulatory Bodies Market Entry and Licensing European Operator Services Markets, Technology and StandardsOverviewEvolution of Technologies "The Technological Revolution"Technological Development of NetworksHardware Technological AdvancementsIntelligent NetworksRouters and SwitchersWiringNew TechnologiesE-ServicesEuropean Telecommunications Standards Institute (ETSI)International Telecommunications Union (ITU)Wireless StandardsEuropean Operator Services Markets, High Bandwidth CapacityInformation AgeOverviewTechnologies Services European Operator Services Markets, Various ConvergencesConvergenceConvergenceWhat is Driving the Process of Convergence?What is Driving the Process of Convergence?ConclusionsConclusionsEuropean Operator Services Markets, Future Applications and ServiceOverviewOverviewMultimediaE-Services Virtual Services "Home Zone Services"Corporate Packages—Internet and Intranet Packages Customer Relationship Management (CRM) One-Number ServiceIntelligent Networks—Mimicking the Human Brain, Fuzzy LogicOutsourcing and Managed Facilities Internet TelephonyEuropean Operator Services Markets, Customisation Customisation of ServicesIntroduction BusinessLifestyle and AttitudesLifestyle and AttitudesMarket Engineering Research for the Total European Telecommunications Operator Services MarketForecasts of the Total MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995–2005)Pricing Strategy and Trend Analysis Competitive StructureForecasts of the German MarketMarket Overview and DefinitionsMarket Engineering Unit and Revenue Forecasts (1995–2005)Forecasts of the French MarketMarket Overview and DefinitionsMarket Engineering Unit and Revenue Forecasts (1995–2005)Forecasts of the Italian MarketMarket Overview and DefinitionsMarket Engineering Unit and Revenue Forecasts (1995–2005)Forecasts of the United Kingdom MarketMarket Overview and DefinitionsMarket Engineering Unit and Revenue Forecasts (1995–2005)Forecasts of the Iberian MarketMarket Overview and DefinitionsMarket Engineering Unit and Revenue Forecasts (1995-2005)Forecasts of the Benelux MarketMarket Overview and DefinitionsMarket Engineering Unit and Revenue Forecasts (1995-2005)Forecasts of the Scandinavian MarketMarket Overview and DefinitionsMarket Engineering Unit and Revenue Forecasts (1995-2005)Forecasts of the Rest-of-Europe MarketMarket Overview and DefinitionsMarket Engineering Unit and Revenue Forecasts (1995-2005)Market Engineering Research for the Wireline Operator Services MarketForecasts of the Total MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureMarket Engineering Research for the Wireless Operator Services MarketForecasts of the Total MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureMarket Engineering Research for the Cable Operator Services MarketForecasts of the Total MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995–2005)Pricing Strategy and Trend AnalysisCompetitive StructureMarket Engineering Research for the Satellite Operator Services MarketForecasts of the Total MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureMarket Engineering Research for the Leading Players Introduction Are Incumbents Running Scared?British Telecom (BT)Cable & Wireless Communications Deutsche Telekom France Télécom Telecom ItaliaTelewest Communications plc Mannesmann




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