Evolving Customer Contact Endpoints

Embracing mobile solutions and other alternatives to desktop phones and personal computers

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Enterprises are adopting what Frost & Sullivan calls new telephone and computing endpoints, solutions in the form of wireless devices, soft phones, and virtual desktop infrastructure (VDI). This Market Insight examines the extent to which technology is changing the contact center and proposes a set of recommendations to consider.

Table of Contents

Evolving Customer Contact EndpointsAlternatives to Desktop Phones and PCs Introduction: Evolving Enterprise Phone and Computing Endpoints Endpoint Trends: Phones and ComputingEndpoint Change Drivers Endpoint Change RestraintsVendor ResponsesSummary and Recommendations




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