Evolving Hosted Unified Communications Services Market in India FY 2014

The Bring Your Own Device Phenomenon is Expected to Drive the Market in the Near Future

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The bring your own device (BYOD) phenomenon is expected to positively influence the adoption of unified communications over the next few years. The market segments covered in this study are hosted services for audio conferencing, managed video conferencing, software video conferencing, Web conferencing, call center, email, and voice. Verticals covered include government; information technology (IT) and IT-enabled services; banking, financial services, and insurance; media; telecom; services; and manufacturing and distribution. Revenue forecasts are provided for fiscal year 2014 to 2021.

Table of Contents

Evolving Hosted Unified Communications Services Market in India FY 2014Executive SummaryExecutive SummaryResearch Objectives, Scope, and MethodologyMarket OverviewMarket Definitions—Unified Communications ServicesAudio Conferencing ServicesAudio Conferencing Services StructureHosted/Managed Videoconferencing ServicesHosted/Managed Videoconferencing Services StructureWeb Conferencing ServicesWeb Conferencing Services StructureHosted Contact Center, Hosted Voice, and Hosted EmailEvolution of UC Services in IndiaUC Services Market SnapshotUC Services Market—Revenue Share by VerticalUC Service Market—Drivers and RestraintsForecasts and TrendsHosted Unified Communications Services Market—Revenue ForecastTrends for Unified Communications ServicesTrends for Unified Communications Services (continued)Value Proposition of the UC ServicesThe BYOD and Mobility WaveImpact of Telecom Policy Regarding IP and PSTNImpact of Telecom Policy Regarding IP and PSTN (continued)Competition AnalysisService Providers Focus on the Entire UC StackPorter’s 5 Forces ModelPorter’s 5 Forces Model (continued)UC Service Provider Selection CriteriaThe Last WordThe Last Word—PredictionsLegal DisclaimerAppendixList of Abbreviations UsedThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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