Fixing IVR Problems - Research Insight

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Regular Price: USD 4,950.00

Special Price USD 3,465.00


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This Research Insight addresses consumer backlash against IVR systems, and calls attention to some common but often overlooked mistakes that companies make while implementing IVR systems. The Insight also highlights avenues for improving the IVR user experience and discusses some of the best practices in IVR design.

Table of Contents

Fixing IVR Problems - Research Insight, Fixing IVR Problems: It's the UI Not the TechnologyFixing IVR Problems: It's the UI Not The TechnologyIntroductionEnterprise Response to Rising Customer Service Costs Visual Application Design RulesVocal TicsAdapting Visual PracticesBest PracticesAvenues for IVR Design ImprovementsEnd User-Focused Best Practicesgethuman

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