Front-Lines Sales Empowerment: A Competitive Advantage?

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In this study Stratecast explores the benefits of empowering front-line sales personnel to enhance the "customer experience" through customer collaboration and commercial flexibility.

Table of Contents

Front-Lines Sales Empowerment: A Competitive Advantage?BMS 2-08Executive SummaryIntroductionWhat is EmpowermentAn Introduction to PaetecStratecast - The Last WordAbout Stratecast

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