Description

In light of the COVID-19 pandemic, the built environment has reached a point inflection concerning health and safety improvements. Building occupants are increasingly cautious about their physical surroundings, including population density, air quality, and cleanliness.

Facility management (FM) companies in Asia-Pacific (APAC) that provide traditional maintenance, such as cleaning and mechanical and electrical (M&E) services, will continue to thrive; however, service providers that offer innovative solutions, such as incorporating cost-efficiency elements and next-generation technologies, will gain a clear competitive edge.

The most successful FM companies will lead the market by implementing better-quality operation and maintenance measures and services that ensure safe occupancy in addition to reducing operating costs for building owners, considering the challenging economic environment.

To achieve lasting success, FM companies must incorporate Internet of Things (IoT) and artificial intelligence (AI) platforms that improve service efficiency to boost client satisfaction, which results in higher customer retention and subsequent contract renewals; in the commercial, institutional, public/infrastructure, and industrial sectors, for instance.

The APAC FM market is competitive, featuring many local and regional players, plus a handful of global market participants. In this Frost Radar™ analysis, 19 FM companies were selected and ranked based primarily on their local market leadership in specific countries and their international presence.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

Author: Janice Wung