Frost & Sullivan Speaks Candidly with U.S. Automotive Shop Owners

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This study summarizes the opinions of U.S. Shop owners on issues impacting their businesses in 2008. Issues examined include part choices, parts accessibility, the economy, fuel prices, and consumer behavior changes.

Table of Contents

Frost & Sullivan Speaks Candidly with U.S. Automotive Shop Owners, Frost & Sullivan Speaks Candidly with U.S. Automotive Shop OwnersFrost & Sullivan Speaks Candidly with U.S. Automotive Shop Owners Frost & Sullivan Speaks Candidly with U.S. Automotive Shop OwnersTranscripts Group 1: Five Shops or LessNote to the ReaderIntroductionsIndividual Owners versus Small Fleets?What do Customers Want?Rising Fuel PricesRepair WorkMaintenance WorkComparative ShoppingChanges in Customer BehaviorImpact of Rising Fuel Prices on Business OperationsChanging Customer DemandsLong Term TrendsOE vs. Aftermarket PartsGeneral Trends Regarding PartsEquipment PurchasesBaysTechniciansTechnician ChangeHybridsOther Important ChangesVehicle BrandsVehicle MixPrivate LabelPremium Private Label ProductsProgram Group/WD Private Label ProductsTranscripts Group 1: Five Shops or Less ContinuedBudget Private Label ProductsScoring of Private Label ProductsOE Brands in the AftermarketVendors and SuppliersVendors and Suppliers: What Should They Know?Wrap UpTranscripts Group 2: Greater than Six ShopsNote to the ReaderIntroductionsIndividual Owners versus Small Fleets?What do Customers Want?Rising Fuel PricesRepair WorkMaintenance WorkComparative ShoppingChanges in Customer BehaviorFuel EfficiencyImpact of Rising Fuel Costs on Business OperationsChanging Customer DemandsLong Term TrendsOE vs. Aftermarket PartsGeneral Trends Regarding PartsEquipment PurchasesBaysTechniciansTechnician ChangeHybridsOther Important ChangesEconomic ConditionsVehicle BrandsVehicle MixPrivate LabelTranscripts Group 2: Greater than Six Shops ContinuedPremium Private Label ProductsProgram Group/WD Private Label ProductsBudget Private Label ProductsScoring of Private Label ProductsOE Brands in the AftermarketVendors and SuppliersVendors and Suppliers: What should they Know?Wrap Up




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