Frost & Sullivan Speaks Candidly with U.S. Independent Automotive Repairers


This study summarizes the opinions of U.S. Shop owners on issues impacting their businesses in January 2009. Issues examined include customer strategies, diagnostic tools, technicians, the economy, fuel prices, and consumer behavior changes.

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Table of Contents

Frost & Sullivan Speaks Candidly with U.S. Independent Automotive Repairers, Frost & Sullivan Speaks Candidly with U.S. Independent Automotive RepairersFrost & Sullivan Speaks Candidly with Independent Automotive RepairersPower Point Table of ContentsFrost & Sullivan Speaks Candidly with Independent Automotive RepairersTranscriptsNote to ReaderIntroductionsTypes of CustomersCustomer StrategiesStrategies to Ensure Customer SatisfactionPros/Cons of Selected Business StrategiesHow to Change Business StrategiesCustomer's Reactions to CostMost Important Features to CustomersVehicle MixExternal Impacts on BusinessImpact of Recession on Customer VisitsOlder vs. Newer Vehicle Repairs. Other Recession ImpactsImpact of Recession on Prices - Suppliers and YoursRecession Impact on Your Employees. Other Business Operation ChangesImpact of Recession on PartsImpact of Recession on Customer Billing and CreditImpact of Fluctuating Fuel PricesService and Part OfferingsNew Vehicle DealershipsImpact of Nearby DealershipsDealerships and their ServicesDiagnostic Equipment UsedTechnician's Knowledge of Diagnostic EquipmentChallenges of Diagnostic EquipmentBenefits of Diagnostic EquipmentFuture Plans




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