Getting Customers to Answer: Using Caller Identity to Thwart the Avalanching Robocall Scourge

Getting Customers to Answer: Using Caller Identity to Thwart the Avalanching Robocall Scourge

RELEASE DATE
25-May-2018
REGION
North America
Research Code: 9B0F-00-59-00-00
SKU: TE03837-NA-SF_21977

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Description

The automated, programmatic generation of telephone calls, “robocalls,” is an increasing threat that targets both fixed-line and mobile network customers. Robocall misuse is escalating despite control measures enacted by regulatory edicts, apps for mobile devices designed to filter such calls, and consumer complaints. In 2017, robocall complaints to the US Federal Trade Commission (FTC) reached an all-time high.

This report notes just how pervasive the criminal exploitation of robocalling has become, and how customers (businesses and consumers) are growing to hate their fixed-line and mobile phones because of it. The report looks at how Federal Communications Commission (FCC) mandated robocall control and elimination measures are progressing. It also shows how new solutions from Neustar are working with both standards organizations and several network operators to deliver robocall identification and enhanced Caller ID functionality. The solutions are designed to help customers recognize legitimate calls that need to be answered versus the nuisance calls from scammers and thieves.

Table of Contents

Introduction

Robocalls Misuse is More Than a Nuisance

Answering the Phone: Landline or Mobile

Addressing the Needs of Business

Misrepresentation and Personal Identity Fraud

Tarnishing Business Reputation

The FCC’s Call to Action for Stopping Robocalls

Neustar’s Caller ID Solutions are Making a Difference

Stratecast - The Last Word

About ODAM

About Stratecast

About Frost & Sullivan

Related Research
The automated, programmatic generation of telephone calls, “robocalls,” is an increasing threat that targets both fixed-line and mobile network customers. Robocall misuse is escalating despite control measures enacted by regulatory edicts, apps for mobile devices designed to filter such calls, and consumer complaints. In 2017, robocall complaints to the US Federal Trade Commission (FTC) reached an all-time high. This report notes just how pervasive the criminal exploitation of robocalling has become, and how customers (businesses and consumers) are growing to hate their fixed-line and mobile phones because of it. The report looks at how Federal Communications Commission (FCC) mandated robocall control and elimination measures are progressing. It also shows how new solutions from Neustar are working with both standards organizations and several network operators to deliver robocall identification and enhanced Caller ID functionality. The solutions are designed to help customers recognize legitimate calls that need to be answered versus the nuisance calls from scammers and thieves.
More Information
No Index No
Podcast No
Author Karl Whitelock
Industries Telecom
WIP Number 9B0F-00-59-00-00
Is Prebook No
GPS Codes 9455,9842,9A37-C1,D532,D562