This strategic analysis is part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive market sizing and market share analysis of the on-premises enterprise communications marketplace. This analysis is primarily focused on communications platforms, IP-based and traditional TDM desk phones, desktop software clients, mobile unified communications clients, as well as voice mail and unified messaging systems. Additionally, infrastructure components, such as enterprise media gateways and session border controllers, deployed at the enterprise network edge, are also covered as part of this full-scope market analysis. For each of these elements, Frost & Sullivan identified key market dynamics - drivers that are contributing to the growth of the market and restraints that are deterring market penetration and revenue growth.
The common theme across all major enterprise communications vendors continues to be declining premises-based system sales. Increasing consideration and deployment of hosted/cloud-based communications services among customers has deterred sales of premises-based communications solutions. In addition, new software communications and collaboration offerings and consumption models (e.g., UCaaS, messaging-centric/team collaboration services, PaaS-centric communications APIs, etc.) are gradually taking momentum from traditional on-premises IP desktop communications client licenses sales. Consumer-based services have also been considerably changing the way people communicate in the enterprise space, increasing the number of PC-to-PC communications, and taking some market share away from traditional desktop communications client licenses. Each of these challenges requires a response from established communications vendors, in terms of pricing or business models, cloud-augmented or hybrid solutions, or their own transition to cloud-based services. Aggressive market participants will also continue to seek out an additional install base of customers through M&A activity.
All revenue and market share figures represent Frost & Sullivan estimates, based on primary and secondary research and analysis. The study tracks line licenses, desktop and mobile communications clients, and voice messaging platforms used exclusively in premises-based telephony deployments. However, IP desktop phone estimates include both premises-based and hosted/cloud communications deployments. Revenue figures exclude revenues associated with maintenance, managed services, hosted/cloud services, and professional services, and represent manufacturer-level sales of communications platforms and endpoints. The key metrics included in this study are yearly unit shipments, revenue, competitive market shares, and forecasts. All estimates are provided based on a global view. The base year for this study is 2016, with forecasts included for 2017 through 2023.