Global RollupContact Center Systems Markets

Analytics Leads the Way for Growth in a Mature Market

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Regular Price: USD 4,950.00

Special Price USD 4,455.00


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This market analysis research provides market sizing and forecasts for premises-based contact center systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment and region. The study also provides global market shares for each of the product segments, and the total contact center systems market. The base year for the study is 2013, and the forecast period is 2014-2018.

Table of Contents

Global Rollup—Contact Center Systems Markets, Contact Center SystemsGlobal Contact Center Systems MarketMarket Analysis

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