Global RollupContact Center Systems Markets

Global RollupContact Center Systems Markets

Analytics Leads the Way for Growth in a Mature Market

RELEASE DATE
12-Sep-2014
REGION
Global
Research Code: NC99-01-00-00-00
SKU: IT00689-GL-MR_01915

$4,950.00

Special Price $3,712.50 save 25 %

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SKU
IT00689-GL-MR_01915

$4,950.00

$3,712.50 save 25 %

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Description

This market analysis research provides market sizing and forecasts for premises-based contact center systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment and region. The study also provides global market shares for each of the product segments, and the total contact center systems market. The base year for the study is 2013, and the forecast period is 2014-2018.

Table of Contents

Global Contact Center Systems Market

  • Market Analysis
Related Research
This market analysis research provides market sizing and forecasts for premises-based contact center systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment and region. The study also provides global market shares for each of the product segments, and the total contact center systems market. The base year for the study is 2013, and the forecast period is 2014-2018.
More Information
No Index Yes
Podcast No
Author Ashwin Iyer
Industries Information Technology
WIP Number NC99-01-00-00-00
Is Prebook No