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Cloud and SaaS Adoption Accelerates as Premises-based UCC Deployments Decline
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After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to deliver greater ROI. Analytics is becoming increasingly important to prove the business value and effect of advanced UCC tools. This study identifies key UCC trends in 2016 and beyond. Market participants can use the findings of this study to develop more sustainable business strategies and accelerate growth.
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