Global UCC Industry Outlook, 2016

Global UCC Industry Outlook, 2016

Cloud and SaaS Adoption Accelerates as Premises-based UCC Deployments Decline

RELEASE DATE
23-Feb-2016
REGION
North America
Research Code: K061-01-00-00-00
SKU: TE03547-NA-MO_17103

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Description

After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to deliver greater ROI. Analytics is becoming increasingly important to prove the business value and effect of advanced UCC tools. This study identifies key UCC trends in 2016 and beyond. Market participants can use the findings of this study to develop more sustainable business strategies and accelerate growth.

Table of Contents

CEO’s Perspective

Premises-based Communications Platforms Market Key Findings

Communications Endpoints Market Key Findings

Messaging and Connectivity Device Markets Key Findings

  • Voicemail and Unified Messaging Systems Market
  • Enterprise Media Gateways and SBCs Market

Hosted IP Telephony and UCC Services Market Key Findings

Conferencing Services Market Key Findings

Web and Video Conferencing Market Key Findings

  • Video Conferencing Infrastructure and Endpoints Market

New Unified Communications Product and Service Highlights, 2015

  • Avaya retrenches in mid-market
  • BroadSoft ups the Tempo
  • Cisco launches Spark
  • ClearOne boosts user mobility
  • Dropbox enhances premium features
  • Google strengthens its UCC commitment
  • Microsoft launches the Office 365 E5 bundle
  • Others

2015 Global UCC Market—Actuals vs Forecast

  • Our Top 5 Predictions for 2015 and What actually happened – Highlights of 2015
  • Future Outlook- Top Predictions for 2016

Research Scope: Forecast Period, Market/Segment/Program Area and Geographical Scope

Research Methodology

Research Objectives

Global UCC Market Definitions

Telephony and Collaboration Market Segmentation

Messaging Market Segmentation

Social Business and Conferencing Market Segmentation

Communications Endpoints Market Segmentation

Conferencing Endpoints Market Segmentation

Communications Infrastructure Market Segmentation

Connectivity and Services Market Segmentation

Total UCC Market: Sales by Platforms, Endpoints and Services, Global 2014 and 2015

Market Sales by Region in 2014 and 2016—A Snapshot

Mega Trends Impact on the Global UCC Market

Team Collaboration Integration with UCC Suites

M&A Activity Surging

Microsoft Effect

UCC Tool Fatigue

Rapid Cloud-Based UCC Growth

Endpoint Diversity

Video for the Masses

Converged Conferencing

Further 2016 UCC Trends to Watch

Europe

LATAM

North America

New Product, Technology and Service Launches, 2016

Key Technology Trends 2015 and 2016

UCC Gives Way to Connected Work

Connected Work – Market Dashboard

Key Conclusions

Outlook: 2016 UCC Market, Global

UCC Future Outlook and Key Conclusions

Market Engineering Methodology

Abbreviations and Acronyms Used

Additional Sources of Information on UCC

List of Figures
  • 1. Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, Europe, 2014
  • 2. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Europe, 2014
  • 3. Ratings of Major Challenges for IT—Percent of Agree/Strongly Agree Responses, Latin America,2014
  • 4. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Latin America, 2014
  • 5. Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, North America, 2014
  • 6. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, North America, 2014
List of Charts
  • 1. 2015 Global UCC Market—Actuals vs Forecast
  • 2. Top Predictions for 2016
  • 3. Research Scope
  • 4. Research Objectives
  • 5. Unified Communications and Collaboration: UCC
  • 6. Telephony and Collaboration Market Segmentation
  • 7. Messaging Market Segmentation
  • 8. Social Business and Conferencing Market Segmentation
  • 9. Communications Endpoints Market Segmentation
  • 10. Conferencing Endpoints Market Segmentation
  • 11. Communications Infrastructure Market Segmentation
  • 12. Connectivity and Services Market Segmentation
  • 13. Total UCC Market: Sales by Platforms, Endpoints and Services, Global, 2014 and 2016
  • 14. Total UCC Market: Sales by Platforms, Endpoints and Services, Global, 2014 and 2016
  • 15. Global UCC Market Sales by Region in 2014 and 2016—A Snapshot
  • 16. Connected Living Market Potential, Global, 2020
  • 17. Key Social Trends, Global, 2015-2025
  • 18. Key 2016 UCC Market Trends
  • 19. Current and Future Usage of IT, Europe, 2014
  • 20. Communications Infrastructure—Current and Future Usage in Two Years, Europe, 2014
  • 21. Communications Infrastructure—Current and Future Usage in Two Years, Latin America, 2014
  • 22. Current and Future Usage of IT, North America, 2014
  • 23. Communications Infrastructure—Current and Future Usage in Two Years, North America, 2014
  • 24. Key Technology Trends 2015 and 2016
  • 25. Connected Work – Market Dashboard
  • 26. Total UCC Market: Key Conclusions, Global, 2016
Related Research
After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to deliver greater ROI. Analytics is becoming increasingly important to prove the business value and effect of advanced UCC tools. This study identifies key UCC trends in 2016 and beyond. Market participants can use the findings of this study to develop more sustainable business strategies and accelerate growth.
More Information
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Table of Contents | Executive Summary~ || CEO’s Perspective~ || Premises-based Communications Platforms Market Key Findings~ || Communications Endpoints Market Key Findings~ || Messaging and Connectivity Device Markets Key Findings~ ||| Voicemail and Unified Messaging Systems Market~ ||| Enterprise Media Gateways and SBCs Market~ || Hosted IP Telephony and UCC Services Market Key Findings~ || Conferencing Services Market Key Findings~ || Web and Video Conferencing Market Key Findings~ ||| Video Conferencing Infrastructure and Endpoints Market~ || New Unified Communications Product and Service Highlights, 2015~ ||| Avaya retrenches in mid-market~ ||| BroadSoft ups the Tempo~ ||| Cisco launches Spark~ ||| ClearOne boosts user mobility~ ||| Dropbox enhances premium features~ ||| Google strengthens its UCC commitment~ ||| Microsoft launches the Office 365 E5 bundle~ ||| Others~ || 2015 Global UCC Market—Actuals vs Forecast~ ||| Our Top 5 Predictions for 2015 and What actually happened – Highlights of 2015~ ||| Future Outlook- Top Predictions for 2016~ | Research Scope, Methodology and Objectives~ || Research Scope: Forecast Period, Market/Segment/Program Area and Geographical Scope~ || Research Methodology~ || Research Objectives~ ||| Primary Objectives~ ||| Secondary Objectives~ | Market Definitions and Segmentation~ || Global UCC Market Definitions~ || Telephony and Collaboration Market Segmentation ~ || Messaging Market Segmentation~ || Social Business and Conferencing Market Segmentation ~ || Communications Endpoints Market Segmentation ~ || Conferencing Endpoints Market Segmentation~ || Communications Infrastructure Market Segmentation ~ || Connectivity and Services Market Segmentation ~ | Global Sales Trends Overview~ || Total UCC Market: Sales by Platforms, Endpoints and Services, Global 2014 and 2015~ || Market Sales by Region in 2014 and 2016—A Snapshot~ ||| Communications Endpoints Revenues by Type, Global,2014 and 2016~ ||| Communications Software and Platforms Revenues by Type, Global, 2014 and 2016~ ||| Communications Services Revenues by Type,Global, 2014 and 2016~ | Key Mega Trends Impacting the UCC Market~ || Mega Trends Impact on the Global UCC Market~ ||| Mega Cities and Regions Impact on the Global UCC Market~ ||| Globalization of business and the rise of the virtual organization~ ||| The technology and work/life style demands of Generation Y/Millennials~ ||| Growing importance of IT and increasing technology complexity~ ||| Connected home, work and city and Connected Living Market Potential, Global, 2020~ ||| Social Trends Impact on the Global UCC Market~ ||| Connected Device Growth Impact on the Global UCC Market~ ||| Consumerization, BYOT and Personalization Impact on the Global UCC Market~ | Key Trends to Watch—UCC Market~ || Team Collaboration Integration with UCC Suites~ || M&A Activity Surging~ || Microsoft Effect~ || UCC Tool Fatigue~ || Rapid Cloud-Based UCC Growth~ || Endpoint Diversity~ || Video for the Masses~ || Converged Conferencing~ || Further 2016 UCC Trends to Watch~ | Regional UCC Trends~ || Europe~ ||| Major Challenges Facing IT in Europe~ ||| Primary Drivers for IT Investments in Europe~ ||| Current and Future IT Usage in Europe~ ||| Current and Future Usage: Communications Infrastructure, Europe~ || LATAM ~ ||| Major Challenges for IT in LATAM~ ||| Primary Drivers for IT Investments in LATAM~ ||| Communications Infrastructure: Current and Future Usage, LATAM~ || North America ~ ||| Major Challenges for IT in North America~ ||| Primary Drivers for IT Investments in North America~ ||| Communications Tools: Current and Future Usage, North America~ ||| Current and Future Usage: Communications Infrastructure, North America~ | Technology Outlook~ || New Product, Technology and Service Launches, 2016~ || Key Technology Trends 2015 and 2016~ || UCC Gives Way to Connected Work~ || Connected Work – Market Dashboard~ | Conclusions and Future Outlook—Total Market~ || Key Conclusions~ || Outlook: 2016 UCC Market, Global~ || UCC Future Outlook and Key Conclusions~ | Legal Disclaimer~ | Appendix~ || Market Engineering Methodology~ || Abbreviations and Acronyms Used~ || Additional Sources of Information on UCC~
List of Charts and Figures 1. Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, Europe, 2014~ 2. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Europe, 2014~ 3. Ratings of Major Challenges for IT—Percent of Agree/Strongly Agree Responses, Latin America,2014~ 4. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Latin America, 2014~ 5. Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, North America, 2014~ 6. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, North America, 2014~| 1. 2015 Global UCC Market—Actuals vs Forecast~ 2. Top Predictions for 2016~ 3. Research Scope~ 4. Research Objectives~ 5. Unified Communications and Collaboration: UCC~ 6. Telephony and Collaboration Market Segmentation~ 7. Messaging Market Segmentation~ 8. Social Business and Conferencing Market Segmentation~ 9. Communications Endpoints Market Segmentation~ 10. Conferencing Endpoints Market Segmentation~ 11. Communications Infrastructure Market Segmentation~ 12. Connectivity and Services Market Segmentation~ 13. Total UCC Market: Sales by Platforms, Endpoints and Services, Global, 2014 and 2016~ 14. Total UCC Market: Sales by Platforms, Endpoints and Services, Global, 2014 and 2016~ 15. Global UCC Market Sales by Region in 2014 and 2016—A Snapshot~ 16. Connected Living Market Potential, Global, 2020~ 17. Key Social Trends, Global, 2015-2025~ 18. Key 2016 UCC Market Trends~ 19. Current and Future Usage of IT, Europe, 2014~ 20. Communications Infrastructure—Current and Future Usage in Two Years, Europe, 2014~ 21. Communications Infrastructure—Current and Future Usage in Two Years, Latin America, 2014~ 22. Current and Future Usage of IT, North America, 2014~ 23. Communications Infrastructure—Current and Future Usage in Two Years, North America, 2014~ 24. Key Technology Trends 2015 and 2016~ 25. Connected Work – Market Dashboard~ 26. Total UCC Market: Key Conclusions, Global, 2016~
Author Rob Arnold
Industries Telecom
WIP Number K061-01-00-00-00
Is Prebook No