Global UCC Industry Outlook, 2016

Cloud and SaaS Adoption Accelerates as Premises-based UCC Deployments Decline

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After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to deliver greater ROI. Analytics is becoming increasingly important to prove the business value and effect of advanced UCC tools. This study identifies key UCC trends in 2016 and beyond. Market participants can use the findings of this study to develop more sustainable business strategies and accelerate growth.

Table of Contents

1. Executive Summary
CEO’s Perspective
Premises-based Communications Platforms Market Key Findings
Communications Endpoints Market Key Findings
Messaging and Connectivity Device Markets Key Findings
Voicemail and Unified Messaging Systems Market
Enterprise Media Gateways and SBCs Market
Hosted IP Telephony and UCC Services Market Key Findings
Conferencing Services Market Key Findings
Web and Video Conferencing Market Key Findings
Video Conferencing Infrastructure and Endpoints Market
New Unified Communications Product and Service Highlights, 2015
Avaya retrenches in mid-market
BroadSoft ups the Tempo
Cisco launches Spark
ClearOne boosts user mobility
Dropbox enhances premium features
Google strengthens its UCC commitment
Microsoft launches the Office 365 E5 bundle
Others
2015 Global UCC Market—Actuals vs Forecast
Our Top 5 Predictions for 2015 and What actually happened – Highlights of 2015
Future Outlook- Top Predictions for 2016
2. Research Scope, Methodology and Objectives
Research Scope: Forecast Period, Market/Segment/Program Area and Geographical Scope
Research Methodology
Research Objectives
Primary Objectives
Secondary Objectives
3. Market Definitions and Segmentation
Global UCC Market Definitions
Telephony and Collaboration Market Segmentation
Messaging Market Segmentation
Social Business and Conferencing Market Segmentation
Communications Endpoints Market Segmentation
Conferencing Endpoints Market Segmentation
Communications Infrastructure Market Segmentation
Connectivity and Services Market Segmentation
4. Global Sales Trends Overview
Total UCC Market: Sales by Platforms, Endpoints and Services, Global 2014 and 2015
Market Sales by Region in 2014 and 2016—A Snapshot
Communications Endpoints Revenues by Type, Global,2014 and 2016
Communications Software and Platforms Revenues by Type, Global, 2014 and 2016
Communications Services Revenues by Type,Global, 2014 and 2016
5. Key Mega Trends Impacting the UCC Market
Mega Trends Impact on the Global UCC Market
Mega Cities and Regions Impact on the Global UCC Market
Globalization of business and the rise of the virtual organization
The technology and work/life style demands of Generation Y/Millennials
Growing importance of IT and increasing technology complexity
Connected home, work and city and Connected Living Market Potential, Global, 2020
Social Trends Impact on the Global UCC Market
Connected Device Growth Impact on the Global UCC Market
Consumerization, BYOT and Personalization Impact on the Global UCC Market
6. Key Trends to Watch—UCC Market
Team Collaboration Integration with UCC Suites
M&A Activity Surging
Microsoft Effect
UCC Tool Fatigue
Rapid Cloud-Based UCC Growth
Endpoint Diversity
Video for the Masses
Converged Conferencing
Further 2016 UCC Trends to Watch
7. Regional UCC Trends
Europe
Major Challenges Facing IT in Europe
Primary Drivers for IT Investments in Europe
Current and Future IT Usage in Europe
Current and Future Usage: Communications Infrastructure, Europe
LATAM
Major Challenges for IT in LATAM
Primary Drivers for IT Investments in LATAM
Communications Infrastructure: Current and Future Usage, LATAM
North America
Major Challenges for IT in North America
Primary Drivers for IT Investments in North America
Communications Tools: Current and Future Usage, North America
Current and Future Usage: Communications Infrastructure, North America
8. Technology Outlook
New Product, Technology and Service Launches, 2016
Key Technology Trends 2015 and 2016
UCC Gives Way to Connected Work
Connected Work – Market Dashboard
9. Conclusions and Future Outlook—Total Market
Key Conclusions
Outlook: 2016 UCC Market, Global
UCC Future Outlook and Key Conclusions
10. Legal Disclaimer
11. Appendix
Market Engineering Methodology
Abbreviations and Acronyms Used
Additional Sources of Information on UCC


List of Figures & Charts

1. Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, Europe, 2014
2. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Europe, 2014
3. Ratings of Major Challenges for IT—Percent of Agree/Strongly Agree Responses, Latin America,2014
4. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, Latin America, 2014
5. Ratings of Major Challenges for IT —Percent of Agree/Strongly Agree Responses, North America, 2014
6. Primary Drivers for IT Investment—Percent of Somewhat/Very Important Responses, North America, 2014


1. 2015 Global UCC Market—Actuals vs Forecast
2. Top Predictions for 2016
3. Research Scope
4. Research Objectives
5. Unified Communications and Collaboration: UCC
6. Telephony and Collaboration Market Segmentation
7. Messaging Market Segmentation
8. Social Business and Conferencing Market Segmentation
9. Communications Endpoints Market Segmentation
10. Conferencing Endpoints Market Segmentation
11. Communications Infrastructure Market Segmentation
12. Connectivity and Services Market Segmentation
13. Total UCC Market: Sales by Platforms, Endpoints and Services, Global, 2014 and 2016
14. Total UCC Market: Sales by Platforms, Endpoints and Services, Global, 2014 and 2016
15. Global UCC Market Sales by Region in 2014 and 2016—A Snapshot
16. Connected Living Market Potential, Global, 2020
17. Key Social Trends, Global, 2015-2025
18. Key 2016 UCC Market Trends
19. Current and Future Usage of IT, Europe, 2014
20. Communications Infrastructure—Current and Future Usage in Two Years, Europe, 2014
21. Communications Infrastructure—Current and Future Usage in Two Years, Latin America, 2014
22. Current and Future Usage of IT, North America, 2014
23. Communications Infrastructure—Current and Future Usage in Two Years, North America, 2014
24. Key Technology Trends 2015 and 2016
25. Connected Work – Market Dashboard
26. Total UCC Market: Key Conclusions, Global, 2016



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