Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility and Scalability Continue to Grow
save 25 %
* Required Fields
Pay by invoice
Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end customers are becoming more demanding and expect high level of support and sophisticated interactions with companies for convenient and faster services. Over past few years, contact centers have become an integral part of management strategy across global organizations. The growing competition in the global markets and an increasing focus on optimizing operating expenses while enhancing customer services has led to growing adoption of hosted/cloud-based deployment models in the market. The market for hosted and cloud contact centers in APAC, continues to grow at faster pace as compared to on-premise. Contact center application vendors in the Asia-Pacific (APAC) have been increasing their focus on hosted/cloud solutions by forging new relationships with telecom service providers in the region. For most vendors, it is quite a big shift from selling traditional premise-based solutions; therefore, vendors are aligning with the service providers for a smooth access into the growing market. Telecom providers are playing a critical role in this market by not only supporting call collections, but by delivering solutions, offering infrastructure, and offering end-to-end support services.The study is for contact centers that are hosted or in the cloud. A hosted contact center is a network-based contact center service, where the service provider hosts the contact center infrastructure and leases out functionalities, applications and features to end-users. Cloud based contact centers refer to the supply of contact center functionalities such as voice and applications through an “as a service” model. The solution is delivered over the internet from a multi-tenanted infrastructure owned by a service provider. These terms are used interchangeably throughout this document. This report analyzes the overall market size in base year 2016 and forecast till 2023 for regions/countries in APAC including ANZ, ASEAN, Greater China, India, Japan and South Korea. It also analyzes the demand side revenue by size of hosting (50-200 seats, <50 seats and >200 seats), type of requirement (expansion, new contact center, overflow), Horizontal (large enterprise, medium enterprise, small enterprise). All revenue and market share figures represent Frost & Sullivan estimates, based on primary and secondary research, and analysis. Any previous year(s) Market Size and Market Share estimates, if revised, are updated in this study.
GROWTH OPPORTUNITIES IN API-, ANALYTICS-, CLOUD-, O-RAN-, AND ARTIFICIAL INTELLIGENCE
GROWTH OPPORTUNITIES IN CLOUD-, DATA GOVERNANCE-, AND MACHINE LEARNING-BASED SECURITY INNOVATIONS
Australian Data Center Colocation Services Growth Opportunities
Machine Learning: The New Driving Force for DevOps
GROWTH OPPORTUNITIES IN PROCESS AUTOMATION AND ARTIFICIAL INTELLIGENCE
GROWTH OPPORTUNITIES IN CLOUD-, IOT-, AND AI-BASED SECURITY INNOVATIONS
North America Consumer Communication Services Tracker, Q2 2021
2021 Technology Convergence Scenarios
Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2027
GROWTH OPPORTUNITIES IN ARTIFICIAL INTELLIGENCE, SUPERCOMPUTERS, AND QUANTUM COMPUTING
diabetes care devices market
consumer drone market
composite materials market
3d printer market share
alternative energy market
nutritional supplement market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.