Green Initiatives in Contact Centers - Case Studies

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This market insight discusses the growing importance of "green" initiatives in contact centers. Environmental responsibility is important in this day and age, and companies want to be known for having green practices. Going green in contact centers is part and parcel of an ongoing business imperative to shave operating costs, raise efficiencies and improve agent effectiveness. This market insight discusses a few case studies of leading companies that have implemented a number of green initiatives in their contact centers.

Table of Contents

Green Initiatives in Contact Centers - Case StudiesGreen Initiatives in Contact CentersIntroductionGreen Business DriversContact Center ImpactFacilities Management Best PracticesSelf Service and Virtual CentersSpecific Company InitiativesFAQ'sConclusion - Environmental Stewardship




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