Growth Opportunities in Asia-Pacific Hospital Healthcare Information Technology, 2016–2021

Hospitals Investing in Health Data Continuity, Big Data, Cloud, and Data Security to Improve Patient Experience

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Hospital health information technology (hospital IT) includes solutions that have a common end goal – to improve the quality of in-patient care while reducing cost. For the purpose of this report, the hospital IT market consists of software, solutions, and maintenance services but does not include hardware. The market is segmented into clinical information systems and administrative and financial information systems.
Examples of healthcare IT solutions in scope: hospital information systems (HIS) including revenue management, financial management, human resource management, customer relationship management, knowledge management, and supply chain management systems; clinical applications including laboratory information systems (LIS), radiology information systems (RIS), picture archiving and communication systems (PACS); electronic medical records (EMR) and electronic health records (EHR), computerized physician order entry (CPOE), clinical decision support, and patient portals.

The hospital IT market in Asia-Pacific (APAC) is the fastest growing amongst all regions globally, expanding at a compound annual growth rate (CAGR) of 9.7% between 2016 and 2021. However, several healthcare industry transformations in the region are creating demand for solution and business model innovation that will truly help care delivery in APAC become more patient-centric and customer-focused. While quality of care is of utmost importance, improving patient satisfaction, creating world-class patient-experience, and enhancing organizational productivity are emerging goals that hospital IT decision makers are aiming for.

To granularly understand the challenges, demands, unmet needs, and vendor preferences of hospital IT decision makers in APAC, Frost & Sullivan conducted an online survey that gathered 73 responses from both public and private institutions. Results of the survey were then discussed with local and multinational vendors across the region to understand how they were aligning their growth strategy in response to the observed market dynamics. The combination of demand-side and supply-side research revealed that IT investment in the next five years will be focused on improving health data continuity, utilizing Big Data & Analytics, cloud deployments, and data security systems.

Key questions this study will answer:
•     What are the current trends, challenges, and drivers for hospital IT investment in APAC? What will be the most promising Growth Opportunities and key investment areas over the next five years?
•     Are the currently available solutions and vendors adequately meeting market needs? What are the gaps, if any? Are there any early market movers in this direction?
•     What will be the impact and adoption of new technologies? How will these change current industry paradigms and / or bring in new business models?
•     How are expectations from vendors changing and what are some emerging vendor selection criteria?
•     How can APAC hospitals move towards a higher level of patient-centricity? What role do vendors play in this industry shift?

Table of Contents

Executive SummaryKey Issues for Hospital IT Decision Makers in APACKey Issues for Hospital IT Decision Makers in APAC (continued)Growth Opportunities in Hospital IT Across the Asia-PacificMarket Engineering MeasurementsCEO’s PerspectiveScope and SegmentationKey Questions This Study Will AnswerGrowth Opportunities in Hospital IT, APACGrowth Opportunities in Hospital IT Across the Asia-PacificGrowth Opportunity 1—Health Data ContinuityGrowth Opportunity 1—Health Data Continuity (continued)Growth Opportunity 1—Health Data Continuity (continued)Growth Opportunity 1—Health Data Continuity (continued)Growth Opportunity 1—Health Data Continuity (continued)Growth Opportunity 2—Cloud AdoptionGrowth Opportunity 2—Cloud Adoption (continued)Growth Opportunity 2—Cloud Adoption (continued)Growth Opportunity 2—Cloud Adoption (continued)Growth Opportunity 2—Cloud Adoption (continued)Growth Opportunity 2—Cloud Adoption (continued)Growth Opportunity 3—Big Data and AnalyticsGrowth Opportunity 3—Big Data and Analytics (continued)Growth Opportunity 3—Big Data and Analytics (continued)Growth Opportunity 4—Patient EngagementGrowth Opportunity 4—Patient Engagement (continued)Growth Opportunity 4—Patient Engagement (continued)Growth Opportunity 4—Patient Engagement (continued)Growth Opportunity 5—Data SecurityGrowth Opportunity 5—Data Security (continued)Growth Opportunity 5—Data Security (continued)Healthcare Industry Transformations Impacting Hospital ITRising Healthcare ExpenditurePopulation AgingScarcity of Healthcare ResourcesDevelopment of Hospital InfrastructureTherefore, Improvements in Healthcare Costs, Quality, and Access Drive IT AdoptionGrowth EnvironmentMarket Definition and BackgroundMarket SegmentationTotal Hospital IT ApplicationsDrivers and RestraintsParadigm Shifts in Hospital ITParadigm Shifts in Hospital IT—Improve Internal Communication & CollaborationParadigm Shifts in Hospital IT—Enable External Communication & CollaborationParadigm Shifts in Hospital IT—Need for Payer IT IntegrationParadigm Shifts in Hospital IT—Smart HospitalsParadigm Shifts in Hospital IT—Enabling New Industry Stakeholders to Enter the EcosystemCompetitive LandscapeHospital IT Vendor LandscapeHospital IT Vendor Selection CriteriaHospital IT Vendor Selection Criteria—Implications for VendorsVoice-of-Customer Analysis—Total Hospital IT MarketKey Business Goals for Hospital IT Decision MakersKey Business Goals for Hospital IT Decision Makers (continued)Key Business Goals for Hospital IT Decision Makers by RegionBusiness Challenges Impacting IT Adoption at HospitalsBusiness Challenges Impacting IT Adoption at Hospitals (continued)Business Challenges Impacting IT Adoption at Hospitals by RegionTechnical Challenges Impacting IT Adoption at HospitalsTechnical Challenges Impacting IT Adoption at Hospitals (continued)Technical Challenges Impacting IT Adoption at Hospitals by RegionCurrent Hospital IT Architecture and Future Investment PlansCurrent Hospital IT Architecture and Future Investment Plans (continued)Current Hospital IT Architecture and Future Investment Plans by RegionHospital IT Vendor Selection CriteriaHospital IT Decision Makers’ ProfileRevenue Forecasts and Trends—Total Hospital IT MarketMarket Engineering MeasurementsForecast MethodologyForecast Assumptions and DefinitionsRevenue Forecast and DiscussionRevenue Forecast by Segment and DiscussionRevenue Forecast by End-user Segment and DiscussionRevenue Forecast by SegmentsPercent Revenue Forecast by RegionRevenue Forecast by RegionRevenue Forecast DiscussionAustralia BreakdownIndustry Dynamics Impacting Hospital ITIndustry Dynamics Impacting Hospital IT (continued)Industry Dynamics Impacting Hospital IT (continued)Healthcare Consumer Needs in AustraliaBarriers to Healthcare IT Adoption in AustraliaRevenue ForecastRevenue Forecast SummaryGrowth OpportunitiesChina BreakdownIndustry Dynamics Impacting Hospital ITIndustry Dynamics Impacting Hospital IT (continued)Industry Dynamics Impacting Hospital IT (continued)Healthcare Consumer Needs in ChinaBarriers to Healthcare IT Adoption in ChinaRevenue ForecastRevenue Forecast SummaryGrowth OpportunitiesIndia BreakdownIndustry Dynamics Impacting Hospital ITIndustry Dynamics Impacting Hospital IT (continued)Industry Dynamics Impacting Hospital IT (continued)Industry Dynamics Impacting Hospital IT (continued)Industry Dynamics Impacting Hospital IT (continued)Industry Dynamics Impacting Hospital IT (continued)Healthcare Consumer Needs in IndiaBarriers to Healthcare IT Adoption in IndiaRevenue ForecastRevenue Forecast SummaryGrowth OpportunitiesJapan BreakdownIndustry Dynamics Impacting Hospital ITIndustry Dynamics Impacting Hospital IT (continued)Industry Dynamics Impacting Hospital IT (continued)Healthcare Consumer Needs in JapanBarriers to Healthcare IT Adoption in JapanRevenue ForecastRevenue Forecast SummaryGrowth OpportunitiesSoutheast Asia (SEA) BreakdownIndustry Dynamics Impacting Hospital ITIndustry Dynamics Impacting Hospital IT (continued)Industry Dynamics Impacting Hospital IT (continued)Healthcare Consumer Needs in Southeast AsiaBarriers to Healthcare IT Adoption in Southeast AsiaRevenue ForecastRevenue Forecast SummaryGrowth OpportunitiesSouth Korea BreakdownIndustry Dynamics Impacting Hospital ITIndustry Dynamics Impacting Hospital IT (continued)Industry Dynamics Impacting Hospital IT (continued)Healthcare Consumer Needs in South KoreaBarriers to Healthcare IT Adoption in South KoreaRevenue ForecastRevenue Forecast SummaryGrowth OpportunitiesThe Last WordStrategic Imperatives for Vendors in APACLegal DisclaimerAppendix I—Full VOC SurveyAbbreviations and AcronymsAbbreviations and Acronyms (continued)Abbreviations and Acronyms (continued)Abbreviations and Acronyms (continued)Survey of Hospital IT Decision Makers in Asia-PacificSurvey of Hospital IT Decision Makers in Asia-Pacific (continued)Survey of Hospital IT Decision Makers in Asia-Pacific (continued)Survey of Hospital IT Decision Makers in Asia-Pacific (continued)Survey of Hospital IT Decision Makers in Asia-Pacific (continued)Survey of Hospital IT Decision Makers in Asia-Pacific (continued)Survey of Hospital IT Decision Makers in Asia-Pacific (continued)Survey of Hospital IT Decision Makers in Asia-Pacific (continued)Survey of Hospital IT Decision Makers in Asia-Pacific (continued)Survey of Hospital IT Decision Makers in Asia-Pacific (continued)Appendix II—Detailed Charts from VOC SurveyPriorities for Hospital IT Decision MakersBusiness Challenges for Hospital IT Decision MakersTechnical Challenges for Hospital IT Decision MakersCurrent and Future Hospital IT InstallationsFuture Hospital IT InvestmentsFuture Hospital IT Investments (continued)Hospital IT SpendingHospital IT Demand OriginatorsHospital IT Decision MakersHospital IT Purchase PreferenceVendor Selection CriteriaMarket Engineering MethodologyLearn More—Next Steps

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