Welcome

Growth Verticals: Customer Care Outsourcing North America

Challenges and Keys to Driving Greater Market Penetration

  • Research Code : 9857-00-58-00-00
  • SKU : IT00162-NA-MR_01156
  • Share this :
  • Release Date : 04-Feb-2015
  • Region : North America
  • Request Study Sample

Availability: In stock

The market for outsourcing customer care in North America is fragmented and competitive. There are less than a dozen global Tier-I outsourcing firms that continue to dominate the industry. Our studies have concluded that in the next 3-5 years customer-care providers will be laser-focused on vertical growth. This Market Insight will focus on the top verticals forecasted to have the fastest growth from 2014 to 2018. In preparing this report, Frost & Sullivan conducted interviews with executives from the following BPO companies: Alorica, Concentrix, Firstsource, The Minacs Groupa, and TeleTech.
USD 1,500

* Required Fields

USD 1,500
Pay By Invoice

Be the first to review this product

Related Research
WHY CHOOSE
FROST & SULLIVAN
RESEARCH ?

1. Primary Research

Our analysis is based on comprehensive primary research conducted with core market participants.

2. Global Coverage

Unparalleled coverage of geographies, our analyst & consultant teams are based in 42+ offices spanning the globe.

3. Breadth of Vertical Industries

We cover the broadest spectrum of markets to provide our clients with the most relevant analysis and transformational insights.

4. Visionary Innovation Research

With on-going transformational shifts, our visionary innovation research prepares you with information on key megatrends shaping the future of your industry.

5. Mega Trends

Mega Trends are global forces that transform business, societies and economies.

6. Convergence Research Coverage

Taking an approach of analysing a macro-to-micro impact, our convergence research helps you prepare against an impending 'Kodak moment'.