Home Agent Deployment and Management Best Practices

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The work at home agent (WAHA) model is a rapidly growing model both for in-house and outsourced contact center organizations in North America. As companies seek to effectively deploy and manage home-based agents, they are faced with a number of people, process, and technology challenges. This market insight discusses some of the best practices that best-in-class organizations use to effectively deploy and manage a home-based agent workforce.

Table of Contents

Home Agent Deployment and Management Best PracticesHome Agent Best PracticesIntroductionRecruitment and HiringTraining Remote and Home AgentsWorkforce ManagementContact Center OperationsSecurityConclusion




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Related Research

Release Date : 13-Dec-17

Region : North America

Release Date : 13-Dec-17

Region : North America

Release Date : 12-Dec-17

Region : North America

Release Date : 12-Dec-17

Region : North America

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