Hong Kong Contact Center Applications Market, 2015

The Local Business Environment was Favorable for Sustainable Market Development

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The Hong Kong contact center applications market size is estimated to grow from $13.9 million in 2015 to $16.5 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.5%. The research service covers the contact center applications market in Hong Kong based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Research Scope:
• Market trends (market conditions, technology trends, pricing trends)
• Country trends
• Revenue forecast by solutions, applications, and technologies
• Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as
well as by the size of the contact centers)

Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Questions This Study Will Answer:
• Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in
the short and long terms?
• What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants
introduced to take advantage of market conditions?
• What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the
future?
• How will the market change over time? Will there be a shift in the business model/pricing strategy?
• Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
• Do the products and services offered meet customer needs or is additional development required?

Table of Contents

1. Executive Summary
Market Engineering Measurements
2. Market Definitions and Research Methodology
Market Overview
Research Methodology
Definitions
3. Forecasts and Trends
Hong Kong Market—Market Engineering Measurements
Hong Kong Market—Percent Revenue Breakdown by Application
Hong Kong Market Overview—Key Trends
Hong Kong Market—Revenue Forecast
Hong Kong Market Highlights by Application
Hong Kong Market Highlights by Horizontal and Vertical
4. Market Share and Competitive Analysis
Hong Kong Market—Vendor Market Share
Hong Kong Market—Vendor Market Share by Application
Hong Kong Market—Competitive Highlights
Legal Disclaimer
5. Appendix
Market Engineering Methodology
Other Participants in Hong Kong
Partial List of Companies Interviewed


List of Figures & Charts

1. Total Contact Center Applications Market: Vertical Segmentation, Hong Kong, 2015
2. Total Contact Center Applications Market: Horizontal Segmentation, Hong Kong, 2015
3. Contact Center Applications Market: Market Engineering Measurements, Hong Kong, 2015
4. Contact Center Applications Market: Adoption Trends, Hong Kong, 2015
5. Contact Center Applications Market: Vendor Performance, Hong Kong, 2015
6. Contact Center Applications Market: Key Strategies and Tactics, Hong Kong, 2014 and 2015


1. Contact Center Applications Market: Market Engineering Measurements, Hong Kong, 2015
2. Contact Center Applications Market: Research Methodology, Hong Kong, 2015
3. Contact Center Applications Market: Application Segmentation, Hong Kong, 2015
4. Contact Center Applications Market: Percent Revenue Breakdown by Application, Hong Kong, 2015
5. Contact Center Applications Market: Revenue Forecast, Hong Kong, 2014–2022
6. Contact Center Applications Market: Adoption Trends by Application, Hong Kong, 2015 and 2022
7. Contact Center Applications Market: Adoption Trends by Vertical, Hong Kong, 2015, 2019, and 2022
8. Contact Center Applications Market: Adoption Trends by Horizontal, Hong Kong, 2015, 2019, and 2022
9. Contact Center Applications Market: Market Share Analysis, Hong Kong, 2015
10. Contact Center Applications Market: Market Share Analysis of ICR Systems, Hong Kong, 2015
11. Contact Center Applications Market: Market Share Analysis of IVR Systems, Hong Kong, 2015
12. Contact Center Applications Market: Market Share Analysis of OBD Systems, Hong Kong, 2015
13. Contact Center Applications Market: Market Share Analysis of QM Systems, Hong Kong, 2015
14. Contact Center Applications Market: Market Share Analysis of WFM Systems, Hong Kong, 2015
15. Contact Center Applications Market: Market Share Analysis of Analytics Systems, Hong Kong, 2015



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