ICT Enterprise Spend in Retail, South Africa, Forecast to 2019

Emerging Trends such as Cashless Transactions, Big Data Strategy/Analytics, and Cyber Security are Expected to the Shape the Retail Sector by 2019

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This research is aimed at identifying the key areas of IT spend within the retail sector in South Africa to highlight the key areas of opportunities for IT service providers. It seeks to: •     provide an overview of South Africa’s macroeconomic environment and its impact on the retail sector •     offer insights into the retail sector‘s value chain and the adoption of ICT services across value-chain participants•     identify the global and domestic challenges facing the retail sector•     highlight the retail ICT spend in 2016 and offer future forecast insight•     identif

Table of Contents

1. Executive Summary
Key Findings—ICT Spend in the Retail Sector
Key Findings—Strategic Imperatives for IT and Telecom Service Providers
2. Research Overview
Research Scope
Research Aim and Objectives
Market Definitions
Market Definitions—ICT Service Adoption Maturity per Industry
3. ICT Spend in the Retail Sector—Market Overview
Macroeconomic Environment
South Africa’s Retail Sector at a Glance
ICT Services—Adoption Maturity per Industry
Overview of the Retail Value Chain
4. Drivers and Restraints
Market Drivers
Assured Connectivity
ICT as a Retail Driver
Market Restraints
Business Integration
Lack of Flexibility on SLAs
ICT Spend in Retail—A Three-year Forecast
Service Providers—Competitive Landscape
5. Growth Opportunities and Companies to Action
Growth Opportunity 1—Cloud-based Services
Growth Opportunity 2—Cellular Connectivity
Growth Opportunity 3—Managed Services
Retail Sector—5 Major Growth Opportunities
Strategic Imperatives for IT and Telecom Service Providers
6. The Last Word
4 Big Predictions
Legal Disclaimer
7. The Frost & Sullivan Story


List of Figures & Charts

1. ICT Spend Analysis: Overview of the Retail Sector, South Africa, 2017
2. ICT Spend Analysis: Map of Key Sectors’ Digital Transformation Journey, South Africa, 2016
3. ICT Spend Analysis: Retail Sector’s Digital Transformation Journey, South Africa, 2016
4. ICT Spend Analysis: Retail Sector’s Value Chain, South Africa, 2017
5. ICT Spend Analysis: Key Drivers, South Africa, 2017–2019
6. ICT Spend Analysis: Key Restraints, South Africa, 2017–2019
7. ICT Spend Analysis: Competitive Landscape Analysis, South Africa, 2016


1. ICT Spend Analysis: Macroeconomic Environment, South Africa, 2017
2. ICT Spend Analysis: ICT Spend Forecast in Retail Sector, South Africa, 2016 and 2019



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