India Contact Center Applications Market, CY2011

Connected Customers—Real Time and Across Channels

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Regular Price: USD 4,950

Special Price USD 3,713

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This study segments the contact center applications market in India by eight different applications. These applications include automatic call distributors (ACD), computer telephony integration (CTI), interactive voice response (IVR), outbound dialing, call monitoring, workforce management, speech technology, and multimedia applications. It provides market sizing and market share by application and by vendor. Trends are also provided based on technology adoption and the overall adoption across different industry sectors as well as by size of contact centers. Market drivers and restraints are also discussed.

Table of Contents

India Contact Center Applications Market, CY2011 , Overview of Indian Contact Center Applications Market for CY 2011The Market Analysis of the Contact Center Applications in India CY 2011Analysis of the Contact Center Applications Market CY 2011




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