Industries Market Research Reports

During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation among businesses to outsource their CX activities. This market is poise...

Cloud Contact Center solutions provide greater speed and flexibility in terms of scale, reach, and modularity as well as better business continuity, disaster recovery, and cost-effectiveness than traditional on-premises contact center solutions. The cloud is progressively becoming the fundamental enabler of a mature customer experience (CX) and emp...

The data protection industry is undergoing transformation driven by evolving cyber threats, increasing data privacy and handling regulations, and the complexities of the hybrid cloud landscape. This report highlights growth opportunities and trends that will influence the industry through 2028. It first examines strategic imperatives for the mar...

The data center colocation industry in North America is experiencing dynamic and rapid growth, offering enterprises cost-effective and dependable solutions for their IT infrastructure requirements. With the surge in enterprise digital transformation, sustainability initiatives, and the adoption of immersive technology, data centers have become esse...

In Latin America, businesses increasingly adopt cloud computing, artificial intelligence, and machine learning technologies to support their strategic business growth. Despite a projected slower economic growth in 2024, digital transformation remains robust. Companies seek external partners to assist them in their journey toward full digitization. ...

The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...

In the ever-evolving business landscape, staying ahead of the curve is essential. The world of enterprise communications transformed over the last decade as businesses grappled with the challenges and opportunities of the digital age. Communication tools and strategies have evolved to meet the modern needs of workers. An integrated approach for ...

The low-power wide area network (LPWAN) market is in a growth stage, with network operators collaborating to establish LPWAN standard convergence. While some LPWAN providers are arranging deals to combine LoRaWAN with Sigfox in their connectivity offerings, others are integrating proprietary LPWAN with cellular LPWAN. LPWAN providers are also ...

The digital economy relies heavily on data centers, which serve as the backbone of today's interconnected world. To meet digitalization's demands, enterprises and governments seek top-tier data centers and digital infrastructure. The Latin American data center colocation service market continues to expand due to the growing adoption of digital tran...