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28 Dec 2016  |  North America  |  Market Research
The North American Enterprise Mobility Management (EMM) Market
Managing and Securing Today's Explosion of Data and Devices
The North American EMM market is in a state of flux, rapidly evolving from standalone mobile device management (MDM) and now transitioning into an expansive unified endpoint management (UEM) experience that also encompasses desktop computers, wearables, and select smart IoT (Internet of Things) devices. How providers manage this evolution will impa...
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09 Dec 2016  |  North America  |  Market Research
Growth Opportunities in the Hosted/Cloud Contact Center Market
Actionable Strategies and Tactics to Maintain Leadership in a Growing Market
New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...
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14 Nov 2016  |  North America  |  Market Research
Akamai’s Media Pricing Cuts Fail to Address the Company’s Underlying Issues
Akamai Should Consider Exiting the Media Business and Focus onWeb Performance and Security Product Lines
Akamai must formulate a viable strategy to succeed in an industry that is volatile with thin margins. The company has a commoditized service offering and deals with customers that compete against it. It is challenged both by cloud providers that have more scale and ways to make money, and by competitors that have distinct CapEx advantages. Akamai i...
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10 Nov 2016  |  North America  |  Market Research
Key BPO Technology Initiatives
Outsourcers Forging Ahead with Digital Intelligence
The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...
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22 Sep 2016  |  North America  |  Market Research
Growth Opportunities in the US Digital Advertising Market
Programmatic Advertising to be the Growth Engine for the US Digital Advertising Markets
This Frost & Sullivan market insight presents an analysis of the fast-growing US digital advertising market. Specifically, this insight outlines the key trends in the US digital advertising market and presents an overview of the key capabilities required to deliver comprehensive and unified cross-channel advertising solutions. Throughout this insig...
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19 Sep 2016  |  North America  |  Market Research
North American Contact Center Systems Market
On-premise Revenue Continues to Decline as Spend Shifts to Cloud Services
Product revenue decline was significant for inbound contact routing and IVR systems, and low to moderate for quality monitoring
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09 Sep 2016  |  North America  |  Market Research
SSL/TLS Certificates Market
Finding the Business Model in an All Encrypt World
The 2015 SSL/TLS certificate industry generated more than $1 billion in global revenues for certificate authorities (CA). The industry may be at an inflection point. What augers well for CAs is the Web browsers believe that the SSL/TLS certificate installation and procedure is the most secure way to ensure the safe fully encrypted Web session for W...
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20 Jul 2016  |  North America  |  Market Research
Brazil and Mexico Mobile Device Management Market
As Mobility Continues to Grow, so do Opportunities in MDM
The Brazilian and Mexican mobile device management (MDM) market reached $45.8 million in revenue in 2015. The Latin American market is in a nascent phase compared to other regions such as North America and Europe, presenting opportunities for new entrants, investments, mergers and acquisitions (M&As), and for existing integrators to increase their ...
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30 Jun 2016  |  North America  |  Market Research
Global Self-Checkout Systems Market
This market insight provides unit shipment forecasts, segmentation by region, and market share analysis for the global self-checkout systems market. The regional forecast covers North America and Latin America (NALA), Europe, the Middle East, and Africa (EMEA), and Asia-Pacific (APAC). Market drivers and restraints are ranked in order of impact. Th...
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29 Jun 2016  |  North America  |  Market Research
Impact of Technology on Education from an End-user and Educator Perspective
This insight discusses the impact of digital learning services on education in North America. For this insight, Frost & Sullivan conducted a series of interviews with educators in North America, including primary and secondary school teachers, administrators and principals, and higher education faculty, heads of departments, and deans, to understan...
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