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  1. 26 Aug 2016  |  Latin America  |  Market Research

    Analysis of the Contact Center Outsourcing Services Market in Latin America

    Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

    The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

    $8,000.00
  2. 04 May 2016  |  Latin America  |  Market Research

    Brazil Omnichannel Strategies, Forecast to 2021

    Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off

    This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...

    $1,500.00