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  1. 21 Oct 2021  |  Europe  |  Customer Research

    Impact of COVID-19 on Healthcare Contact Centers

    Acceleration in WAHA, Self-Service & Cloud Investments

    The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

    $4,950.00

    Special Price $3,712.50 save 25 %

  2. 16 Jun 2021  |  Europe  |  Customer Research

    Frost & Sullivan Cloud User Survey, European Edition, 2020

    Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

    The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

    $4,950.00

    Special Price $3,712.50 save 25 %

  3. 03 Feb 2021  |  Europe  |  Market Research

    AI-powered Chatbots Boosting the European CX Management Market, 2020

    Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

    The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

    $2,450.00

    Special Price $1,837.50 save 25 %

  4. 08 Jan 2021  |  Europe  |  Market Research

    Enhancing European Customer Experience with Artificial Intelligence

    AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

    This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

    $2,450.00

    Special Price $1,837.50 save 25 %