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  1. 29 Jul 2015  |  Africa  |  Market Research

    Analysis of the South African Contact Centre Market

    The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa's Contact Centre Market

    To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

    $4,950.00