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29 Jan 2025 | Global | Market Outlook
Predictions for CX Transformation, 2025 to 2026
Employee Engagement and Brand Loyalty Take Center Stage
Frost & Sullivan’s 2024 Frost & Sullivan’s Contact Center Customer Perspectives survey, published in March 2024, unveiled that improving employee engagement, brand equity and customer loyalty, and automating business processes remain top priorities in 2024-2026. Improving the customer experience (CX) and employee experience (EX) are top of min...
$2,450.00
