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  1. 12 Dec 2023  |  Asia Pacific  |  Market Research

    Asia-Pacific Contact Center Applications Tracker, 2023

    Digital, Omnichannel, and Cloud Applications Drive Growth of Contact Center Solutions in Asia-Pacific

    The Asia-Pacific contact center applications market grew by 6.9% in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 4.4% from $881.9 million in 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam...

    $15,000.00

    Special Price $13,500.00 save 10 %

  2. 06 Dec 2023  |  Global  |  Market Research

    A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange

    Employee Experiences Top Priority for 2024

    The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improvi...

    $2,450.00

    Special Price $2,205.00 save 10 %

  3. 16 May 2023  |  Global  |  Market Research

    Beyond ChatGPT—Understanding the Impact of Large Language Model Driven Generative AI

    How the Contact Center Industry is Benefitting from AI Innovation

    The recent introduction of ChatGPT from artificial intelligence (AI) firm OpenAI has captured the imagination of the world and moved AI further into mainstream conversation. ChatGPT is “humanizing” AI in a way that has not been experienced before, generating impressive content from relatively simple requests (or prompts) written in natural lang...

    $2,450.00

    Special Price $2,082.50 save 15 %

  4. 23 Mar 2023  |  North America  |  Market Research

    Conversational AI is Now the Heart of Customer Experience

    Consumer Demand for Self service Options and Employee Need for More Engaged Experiences Drive Contact Centers’ Technology Adoption

    Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...

    $2,450.00

    Special Price $2,082.50 save 15 %

  5. 23 Mar 2023  |  Latin America  |  Market Research

    Cloud Contact Center Solution Market in Latin America, Forecast to 2029

    Automation, AI, and Analytics Create Opportunities for Differentiation

    The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

    $4,950.00

    Special Price $4,207.50 save 15 %

  6. 24 Dec 2020  |  North America  |  Market Research

    North America Customer Experience Outsourcing Services, Forecast to 2024

    Virtual Agents and Remote Interactions Create New Growth Opportunities

    This study examines the trends in the North America customer experience outsourcing (CXO) services market and forecasts the market size. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining operations and increasing revenue. The businesses that wil...

    $2,450.00

    Special Price $1,837.50 save 25 %

  7. 18 Dec 2020  |  Europe  |  Market Research

    AI-powered Voicebots Turbocharging European Customer Journeys, 2020

    Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

    The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

    $2,450.00

    Special Price $1,837.50 save 25 %

  8. 24 Nov 2020  |  Asia Pacific  |  Market Research

    Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy

    The Need for Digital Technologies and Rightshoring Capabilities is Transforming the Industry

    The experience economy is forcing organizations around the world to rethink how they do business. They can no longer simply focus on selling goods or providing services at a single point in time. Todays digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands...

    $2,450.00

    Special Price $1,837.50 save 25 %

  9. 09 Nov 2020  |  North America  |  Market Research

    Top Takeaways from Frost & Sullivan’s Customer Contact Virtual

    How Businesses Successfully Overcame COVID-19 Challenges

    Frost & Sullivan launched the first ever virtual customer contact event. The new platform proved successful for an interactive Executive MindXchange, despite the obstacles COVID-19 created for such events. We had a full house, where the majority of people stayed engaged on the event platform throughout the program. Moving from session to session wa...

    $2,450.00

    Special Price $1,837.50 save 25 %

  10. 05 Nov 2020  |  Latin America  |  Market Research

    Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025

    New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities

    The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

    $8,000.00

    Special Price $6,000.00 save 25 %