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  1. 05 Nov 2020  |  Latin America  |  Market Research

    Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025

    New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities

    The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

    $8,000.00
  2. 02 Sep 2020  |  Global  |  Market Research

    Digital Trends in the Retail Industry, Global, 2019–2021

    Gain a 360 Degree Perspective on Critical Success Factors

    The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...

    $1,500.00
  3. 06 Mar 2020  |  Latin America  |  Market Research

    The Transition to a Successful Work at Home Agent (WAHA) Model

    Exploring Trends and Growth Opportunities for Latin American Providers

    The remote work modality is rapidly becoming the norm among office workers throughout the globe. Remote work is a way to work outside the employer´s premise. One common alternative to on-site work stations is the home office. In this scenario, the employee uses their own house as a workplace, but working from cafes, co-working spaces or any other ...

    $1,500.00