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  1. 18 Dec 2020  |  Europe  |  Market Research

    AI-powered Voicebots Turbocharging European Customer Journeys, 2020

    Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

    The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

    $2,450.00
  2. 07 Sep 2020  |  Europe  |  Market Research

    Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

    CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

    This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

    $4,950.00
  3. 02 Sep 2020  |  Global  |  Market Research

    Digital Trends in the Retail Industry, Global, 2019–2021

    Gain a 360 Degree Perspective on Critical Success Factors

    The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...

    $1,500.00
  4. 09 Jul 2020  |  Europe  |  Frost Radar

    Frost Radar™: European Customer Experience Outsourcing Services, 2020

    Benchmarking Future Growth Potential

    The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

    $4,950.00
  5. 06 Jul 2020  |  Europe  |  Market Research

    European Customer Experience Outsourcing Services Market, 2020

    Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

    The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

    $3,000.00
  6. 01 Jul 2020  |  Europe  |  Market Research

    European Customer Experience Outsourcing Services, Forecast to 2024

    Growing Customer Demand for Business Resiliency Will Increase Adoption of Outsourcing Services

    The Customer Experience Outsourcing Services has undergone a significant shift in the last few years across the world and the European market is no different. The market in Europe is characterized by demand for specific languages, smaller markets, differences that may be unique to certain countries, and increasing demand for nearshoring, among othe...

    $4,950.00
  7. 24 Jun 2020  |  Europe  |  Frost Radar

    Frost Radar™: European Contact Center as a Service Market, 2020

    Benchmarking Future Growth Potential

    The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

    $4,950.00