Industries Market Research Reports

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  1. 24 Dec 2021  |  Global  |  Market Research

    Sales Automation Powers Sales Teams Globally, 2021

    Uncap Future Growth Potential With Sales Automation

    COVID-19 has caused tremendous disruption in sales globally. Customers are canceling contract renewals and ongoing deals, even as businesses are facing revenue losses. Sales employees, as well as vendor partners, are feeling threatened in this unprecedented environment. Therefore, businesses are being forced to look at newer and innovative ways to ...

    $2,450.00
  2. 23 Dec 2021  |  Global  |  Market Research

    Marketing Automation Powers Businesses Post COVID-19 Globally, 2021

    Uncap Future Growth Potential With Marketing Automation

    The pandemic has been an essential influence for the increase in digital marketing among B-to-B and B-to-C companies. There has been an explosion in advertising on over-the-top (OTT) channels. Companies are embracing organic social media interactions and focusing on the omnichannel approach to the customer journey. With so many people on digital pl...

    $2,450.00
  3. 23 Dec 2021  |  Asia Pacific  |  Tracker

    Asia-Pacific Cloud Contact Center Solutions Tracker, 2021

    Future Growth Potential of Cloud Migration due to the Need for Hybrid Delivery, Enhanced Omnichannel Capabilities, Optimized Resou

    This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

    $15,000.00
  4. 23 Dec 2021  |  Asia Pacific  |  Market Research

    Evolution of Omnichannel Customer Engagement

    Digitalization Accelerates in an Omnichannel World – A Perspective on Asia-Pacific Region

    2020 created a perfect storm of challenges for the contact center industry. Organizations struggled to deliver on products and services since the COVID-19 pandemic broke out. During this uncertain time, it was even more important to listen and engage with customers and ensure the delivery of continued experiences. To address this, organizations had...

    $2,450.00
  5. 21 Dec 2021  |  Europe  |  Frost Radar

    Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

    $4,950.00
  6. 17 Dec 2021  |  North America  |  Frost Radar

    Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

    $4,950.00
  7. 15 Dec 2021  |  Asia Pacific  |  Frost Radar

    Frost Radar™: Asia-Pacific Business Process Management Services, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

    $4,950.00
  8. 15 Dec 2021  |  Asia Pacific  |  Tracker

    APAC Contact Center Applications Tracker, 2021

    Digital, Omnichannel, Cloud Applications Drive Growth of Contact Center Solutions in APAC

    The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

    $15,000.00
  9. 09 Dec 2021  |  Global  |  Customer Research

    Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond

    Banking, Financial Services, and Insurance Customer Perspectives

    The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...

    $4,950.00
  10. 08 Dec 2021  |  Latin America  |  Market Research

    Customer Experience Outsourcing Services Market in Latin America and the Caribbean

    CX Digitalization and Customer-Centric Initiatives are Driving Outsourcing Demand

    This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overseas. In this sense, offshore service...

    $8,000.00