Industries Market Research Reports

The BFSI sector is in a disruptive state as customer needs and technologies rapidly evolve. Uncertain economic conditions make financial decisions more volatile. According the Frost & Sullivan’s Global 360o Research Team, “Global headline inflation will fall from 6.9% in 2023 to 5.8% in 2024, while core inflation will persist. Advanced economie...

The primary goals of this study are to determine implementation plans of interaction channels, applications, and solutions in the contact center environment across industries and to understand purchase trends. It also investigates the factors that influence product selection. Decision-makers and purchase decision influencers of contact centers wer...

Frontline workers play a vital role in the success of numerous organizations, forming the backbone of their operations. However, there is a growing disconnect between frontline employees and their colleagues, partly due to the absence of adequate communication and collaboration solutions. While decisions regarding work locations are increasingly d...

Today s business communications market is marked by a pronounced shift toward more collaborative user experiences. Collaboration tools, such as video meetings and group chat, content sharing, and whiteboarding are used extensively, often replacing voice-only calls, across organizations, verticals, and job roles. Collaboration tool adoption has been...

As employee presence in offices surges to its highest level in more than four years, companies are realigning their workspace and technology investments amid a new landscape. The workplace is becoming more flexible, technologically advanced, and environmentally conscious while also being flexible to accommodate potential policy shifts. Frost & S...

API-based solutions often represent a significant departure from how businesses have become accustomed to purchasing and deploying communications. Their value lies in providing a powerful toolset to make business communications applications richer and more tightly integrated within business workflows. For example, an organization may choose to allo...

The education sector has seen significant technology-driven transformation. Innovations like communication and collaboration solutions have enriched traditional classrooms by providing access to diverse content and engaging learning environments. Multimedia tools and learning management systems aid comprehension and retention, while virtual and aug...

In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

The role of government continues to evolve as the needs of citizens and organizations grow and change. The adoption of digital technologies is accelerating the pace of change, placing pressure on governments to rapidly adopt digital technologies to improve the delivery of services for users by creating user-centric communication and collaboration e...