Industries Market Research Reports

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  1. 26 Jul 2018  |  North America  |  Customer Research

    Americas Fleet Managers’ Desirability and Willingness to Pay for Fleet Management and Telematics Solutions, 2017

    Understand Consumer Perceptions, Switching Behaviour and Willingness to Pay

    The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), understand key features and service expectations; explore perceptions and willingness to pay for fleet telematics services; examine vendor satisfaction and brand perceptions; and look at vendor consideration and se...

    $10,000.00

    Special Price $7,500.00 save 25 %

  2. 12 Dec 2014  |  South Asia, Middle East & North Africa  |  Customer Research

    Tenth Annual Indian Logistics Industry Benchmarking Study

    LSPs Fall below End-user Expectations for Key Performance Metrics

    This study provides a benchmarking analysis for Indian logistics service providers (LSP) across 6 key industries using key performance criteria. The study provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. ...

    $10,000.00

    Special Price $7,500.00 save 25 %

  3. 22 Sep 2014  |  North America  |  Customer Research

    Global Next-generation Sequencing Trends

    An End-user Perspective

    The overall research objective was to capture and analyze global next-generation (NGS) sequencing trends and use. Most researchers outsource NGS technologies; however, in-house NGS technology use is expected to increase within the next 12 months. Data accuracy and operating costs are the top criteria for purchasing sequencing instruments. Disease-r...

    $3,950.00

    Special Price $2,962.50 save 25 %

  4. 30 Jun 2014  |  North America  |  Customer Research

    Enterprise Priorities in North America

    Multichannel Customer Contact

    The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

    $10,000.00

    Special Price $7,500.00 save 25 %

  5. 23 Jun 2014  |  North America  |  Customer Research

    Enterprise Priorities in North America

    Contact Center Outsourcing

    The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

    $10,000.00

    Special Price $7,500.00 save 25 %

  6. 23 Jun 2014  |  North America  |  Customer Research

    Enterprise Priorities in North America

    Cloud Contact Center Solutions

    The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

    $10,000.00

    Special Price $7,500.00 save 25 %

  7. 23 Jun 2014  |  Europe  |  Customer Research

    Enterprise Priorities in Europe

    Contact Center Outsourcing

    The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

    $12,500.00

    Special Price $9,375.00 save 25 %

  8. 23 Jun 2014  |  Europe  |  Customer Research

    Enterprise Priorities in Europe

    Cloud Contact Center Solutions

    The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

    $12,500.00

    Special Price $9,375.00 save 25 %

  9. 23 Jun 2014  |  Europe  |  Customer Research

    Enterprise Priorities in Europe

    Agent Performance Optimization

    The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

    $12,500.00

    Special Price $9,375.00 save 25 %

  10. 30 May 2014  |  North America  |  Customer Research

    The Impact of Social Media on External Communications in the Corporate Environment

    Uncovering Use Prevalence and Methods of Organizational Use

    The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...

    $10,000.00

    Special Price $7,500.00 save 25 %