1. 25 Oct 2013  |  North America  |  Market Research

    Analysis of the North America Managed Security Services Market

    Positioned for Growth in a Time of Uncertainty

    Managed Security Service Providers (MSSPs) monitor clients' IT infrastructure from the vendors' security operating centers (SOCs) to respond to anomalies and threats to data and communications. Customers are attracted to MSSPs because the MSSP maintains a deeper expertise in security and the outsourcing of non-core business functions increases orga...

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  2. 24 Oct 2013  |  Europe  |  Market Research

    Data-driven Utilities

    Business Intelligence and Analytics to become the Top Investment Area for Energy Companies

    Utilities have always dealt with data management, but the volume and velocity of data in a smart grid is something that they are not prepared for. Utilities do not know where to start with big data development. They have neither the requisite skills nor vision. First movers often search for help from ICT vendors, especially analytics software provi...

    $2,450.00

    Special Price $1,837.50 save 25 %

  3. 22 Oct 2013  |  Europe  |  Market Research

    EMEA Contact Centre Systems Market

    Analytics Leads the Way for Growth in a Challenging Market

    This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...

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  4. 18 Oct 2013  |  Global  |  Market Research

    Exploring ICT Innovation in the Global Oil and Gas Industry

    Using ICT Innovation to Meet Business Challenges and Gain Competitive Advantage

    Oil and gas companies must take advantage of ICT innovations to meet their business challenges and gain competitive advantage. This study analyses the role of ICT innovation in the global oil and gas industry. The study will specifically look at 4 key ICT trend: M2M communications, big data, anywhere anytime collaboration, and network and infrastru...

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  5. 17 Oct 2013  |  North America  |  Market Research

    The Sophisticated Virtual Agent

    Changing the Face of Self-Service

    The focus of this Market Insight is the use of speech or text-driven agents as a supplement to or replacement for live agents in the contact center. Interactive Voice Response systems (IVR) and other self-service channels have been used to offload more expensive agents in the contact center for decades. More recently, Virtual Agents  automated, ...

    $1,500.00

    Special Price $1,125.00 save 25 %

  6. 16 Oct 2013  |  Europe  |  Market Research

    EMEA Hosted Contact Centre Market

    Robust Growth Despite Challenging Economic Conditions

    This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) region. Hosted solutions include public cloud services and dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent pe...

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  7. 15 Oct 2013  |  Asia Pacific  |  Market Research

    Analysis of the Asia-Pacific Hosted Contact Center Market

    Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers

    This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting is provided for Asia Pacific in terms of both seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, profiles of key hosted vendors an...

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  8. 03 Oct 2013  |  Asia Pacific  |  Market Research

    Analyst Views on Check Point Experience (CPX) 2013, Sydney

    Opportunities and Challenges for Check Point in the Security Market

    Check Point Software Technologies held its annual Check Point Experience 2013 Summit in Sydney, Australia on the 6th and 7th of August, 2013. By announcing a slew of security solutions and services, Check Point continued to show its strong ambition in leading the security market. It is believed the vendor is able to tap some new segments in the sec...

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    Special Price $1,125.00 save 25 %

  9. 03 Oct 2013  |  Europe  |  Market Research

    Thoughts from the Deutsche Telekom/T-Systems 2013 Smart Energy Event

     

     

    $1,500.00

    Special Price $1,125.00 save 25 %

  10. 01 Oct 2013  |  Europe  |  Market Research

    Analysis of the EMEA Managed Security Services Market

    Protection and Risk Mitigation from Targeted Cyber Attacks is Driving Market Growth

    The managed security services market continues to experience double-digit growth rates and is expected to maintain its momentum for the next five years. The increasing sophistication of targeted attacks, limited IT budgets, and the rising complexity around regulatory compliance are all factors driving the growth of managed security services. Frost ...

    $4,950.00

    Special Price $3,712.50 save 25 %