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  1. 01 Oct 2013  |  Europe  |  Market Research

    2013 European ICT Vertical Market Model

    The Drive Towards a Connected Society Begins with Next Generation Communications Network Rollout

    This quantitative research service estimates the ICT spending by 14 industries in 26 European countries. This analysis provides a holistic top down view on which industries already have a high ICT spending pattern, which countries have the highest ICT spending, and which industries are prepared for smart transformation towards a connected society. ...


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  2. 01 Oct 2013  |  North America  |  Market Research

    Integrating Social Media into CRM

    Strategies and Tactics for Incorporating Social Comments and Influence into Customer Value

    The growth of social media is shaking up corporate customer relationship management (CRM) strategies. It is prompting firms to reconsider the customer referral value component in customer value as it allows customers to expand their social networks beyond their immediate circles of family, friends, colleagues, neighbors, and acquaintances. Compani...


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  3. 30 Sep 2013  |  Europe  |  Market Research

    Battle of the Platforms in European Smart Energy

    The Role of ICT Solutions at the Household Level

    This analysis investigates why the platform in the home is an important step to win in the smart home opportunity. It also highlights the opportunities for IT and Communications Technologies (ICT) industry as the smart home market evolves to fit in a connected world future. Frost & Sullivan believes that transformation in the energy industry will...


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  4. 26 Sep 2013  |  North America  |  Market Research

    North America Hosted Contact Center Market

    Exceeding On-premises Product Sales for the First Time

    This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study als...


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  5. 26 Sep 2013  |  North America  |  Market Research

    North America Contact Center Systems Market

    Omni-channel Strategies Continue to Drive Investment in Contact Center Systems

    This market analysis research provides market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry verti...


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  6. 24 Sep 2013  |  Europe  |  Market Research

    Cloud in European Vertical Markets

    Expected Evolution of Cloud Adoption in the Retail, Manufacturing, and Energy/Utilities Sectors

    Globally, enterprises are moving their IT infrastructure to the cloud, aiming to benefit from advantages of scalability and cost. However, the rate of adoption of cloud is varied with some sectors quick to implement the cloud and others choosing a more gradual approach. In this study, Frost & Sullivan discusses the pace of cloud adoption in 3 secto...


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  7. 23 Sep 2013  |  Latin America  |  Market Research

    Sao Paulo AWS Summit 2013

    AWS Event Analysis

    This study details the main highlights of the São Paulo AWS Summit 2013 that was held July 30 and attended by nearly 3,000 people. Topics include new services, success stories, and key takeaways. The AWS Marketplace and its services are highlighted, as well as two products, Glacier and Trusted Advisor. Three case studies are also presented. The co...


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  8. 23 Sep 2013  |  Latin America  |  Market Research

    Latin American Contact Center Systems Market 2013

    Mexican Market and Analytics Excel Despite a Challenging Year

    This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 20132019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivans investigation also includes a competitive analysis and market share discussions of the main industry compan...


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  9. 12 Sep 2013  |    |  Market Research

    Asia-Pacific Web Application Firewall Market 2012

    Regulatory Compliance and Growing Dependence on Web–based Business Applications Drive the Market

    The Web Application Firewall (WAF) market recorded a strong growth of 31.3% in 2012 compared to 2011, reaching a total market size of $103.1 million in 2012. Growing level of reliance on Web applications or Internet among enterprises drives the adoption of WAF solutions in the region. While South Korea continued to lead the APAC WAF market, 2012 wi...


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  10. 06 Sep 2013  |  South Asia, Middle East & North Africa  |  Market Research

    State of Cloud Computing Security in the UAE

    IT Spending Habits and Future Outlook of Cloud Customers in the UAE

    This study provides an overview of the cloud security market in the UAE. Besides the cloud security market, it also assesses the cloud market in general. The study looks at the main challenges, drivers and restraints for this market. It estimates market size and growth rate and provides overviews of key market participants. The key strength of the ...


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