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  1. 12 Nov 2019  |  Global  |  Market Research

    End User Priorities in Digital Transformation, Latin America, 2019

    Gain an Understanding of Top Corporate Objectives & Critical Success Factors

    The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custo...

  2. 07 Nov 2019  |  North America  |  Market Research

    Growth Opportunities in the North American Contact Center Market, Forecast to 2023

    Infusion of AI is Driving Customer Contact Strategy and Development

    New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...

  3. 01 Nov 2019  |  Latin America  |  Market Research

    Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024

    Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities

    The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

  4. 10 Oct 2019  |  Global  |  Market Research

    Global Artificial Intelligence in Retail—Use Cases and Transformational Impact, 2019

    Data Drives Everything. Customer Experience is Everything

    This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an original perspective on how artificial intelligence (AI) is making its way into the retail sector. Retail has entered a new era where eCommerce and technology bellwethers like Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, and Ten...

  5. 04 Oct 2019  |  Latin America  |  Market Research

    Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

    Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

    This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

  6. 03 Oct 2019  |  North America  |  Market Research

    5G Global Infrastructure Markets

    Paradigm Shift in Mobile Networks Creates Growth Opportunities for Service Providers

    While the scope of Frost & Sullivan’s 5G coverage deals with all aspects of the mobile value chain, from delivery infrastructure to innovative services and use cases, this report delves into the global 5G infrastructure market, along with the standards and specifications that are driving this new generation of wireless communication technology. 5...

  7. 27 Sep 2019  |  Global  |  Market Research

    End User Priorities in Digital Transformation, Europe, 2019

    Learn How IT Investments Drive Revenue Growth

    Across industries, companies expect to increase their IT and Communications investments by 22Percentage. Almost 100Percentage of businesses in Europe have a digital transformation today; however, 19Percentage believe they are behind others on their journey. This is good news for technology vendors; however, the key to success is to gain a deeper un...

  8. 26 Sep 2019  |  Asia Pacific  |  Market Research

    Indonesian Data Center Services Market, Forecast to 2025

    Over the Top to Drive Short-term Growth, While Banking, Finance, and Insurance Vertical to Enable Sustained Growth

    To increase their presence, hyperscale cloud service providers, such as Alibaba, Microsoft, and Amazon Web Services, along with the local cloud vendors, are expanding their infrastructure, operations and availability across Indonesia. With the extensive penetration of Internet connectivity as well as a keen focus on cybersecurity and data privacy, ...

  9. 23 Sep 2019  |  Global  |  Market Research

    Global Huddle Room Video Conferencing Devices Market, Forecast to 2023

    Open Offices and the Need for Ad-hoc Team Collaboration Lead to Strong Growth

    The multipurpose, multidimensional modern office featuring hybrid work, open offices, shared workspaces, and hot desking is here. To support today’s digital workers, businesses are designing modern meeting spaces. The emergence of the video-first enterprise has led to a growing demand for simple, affordable, and instant audio-video meetings and c...

  10. 20 Sep 2019  |  North America  |  Market Research

    Global Endpoint Security Market, Forecast to 2023

    Increasing Threats Drive Growth, Vendors Answer with Innovations and Integration

    “Global Endpoint Security Market, Forecast to 2023” is a Frost & Sullivan report which analyzes the global market for endpoint security.Endpoint Security is a security software platform that includes host-based software products that secure computing devices and Internet of Things (IoT) from malware, targeted cyber attacks, unwanted applicati...