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  1. 19 Dec 2013  |  Global  |  Market Research

    Global RollupContact Center Systems Markets

    Analytics Leads the Way for Growth in a Mature Market

    This market analysis research provides market sizing and forecasts for premises-based contact centre systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segme...


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  2. 18 Dec 2013  |  North America  |  Market Research

    Analysis of the Global Web and Email Content Security Market

    Market Consolidation Looms

    Organizations face the complexity of mitigating quickly evolving malware, maintaining productivity, and meeting compliance. Web and e-mail content security are security software platforms that address this need by serving serve the primary functions: (1) protect against Web-based malware and targeted cyber-attack, (2) prevent access to inappropri...


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  3. 16 Dec 2013  |  Global  |  Market Research

    Payment Privacy Protection - Global Security Implications

    Securing Identification During the Payment Process

    Payment fraud continued to increase across Europe in 2012. France and the United Kingdom were the most notable market regions targeted. The increase of smartphones and tablets has changed the way people use professional and personal communication devices. During the payment process, risks are high, especially during a card not present (CNP) payment...


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  4. 13 Dec 2013  |  Latin America  |  Market Research

    Latin American Telco Cloud Computing Profile

    Telcos Spearheading Cloud Computing Adoption by Professionalizing their Business Strategy

    Service providers throughout Latin America have been for years investing heavily to include Cloud Computing services into their portfolios. This study focuses on two of the regions main service providers with the most developed Cloud Computing portfolio. Datacenter capabilities, strengths and business strategies are reviewed.


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  5. 11 Dec 2013  |  North America  |  Market Research

    North American Contact Center Outsourcing Market

    Multichannel and Technology-enabled Solutions to Drive Growth

    This market analysis provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents revenues derived from clients based in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automated and technology-based solutions. This mar...


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  6. 10 Dec 2013  |  North America  |  Market Research

    Global Managed Security Services Market

    Regulatory Compliance and Advanced Threat Protection Induce Organizations to Outsource Security

    The global managed security services market continues to grow at double-digit rates. An increasingly complex and voluminous threat environment, ever-changing regulatory compliance frameworks, and the lack of internal expertise have incentivized organizations to consider engagements with a managed security service provider. In this research service,...


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  7. 10 Dec 2013  |  Global  |  Market Research

    Hosted Unified Communications (UC) Market in IndiaFiscal Year 2013

    Telecom Policy Change is Expected to Bring Adoption Gains

    Unified communications (UC) technologies adoption in India is set to change with adjustments in India's telecom policy. The segments of the market researched and covered in this market insight are hosted services for audio, video, Web conferencing, call center, email, and voice. The market verticals covered include government; Internet technology (...


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  8. 10 Dec 2013  |  Europe  |  Market Research

    The Competitive Landscape for Location-based Technologies




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  9. 03 Dec 2013  |  North America  |  Market Research

    Opportunities in a Mature Contact Center Market

    Growth in Hosted ACD, Chat, and Integration with UC Systems

    Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, there are opportunities for vendors in this mature market. For example, consider hosted solutions. Hosted delivery allows companies to cut costs by buying only the applications and capacity they need, an attra...


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  10. 03 Dec 2013  |  North America  |  Market Research

    The Rise of Cloud-based Omni-Channel Customer Contact

    Companies are Moving to Serve Customers Anytime, Anywhere Including Inside Stores

    Todays customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The di...


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