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  1. 18 Dec 2013  |  North America  |  Market Research

    Analysis of the Global Web and Email Content Security Market

    Market Consolidation Looms

    Organizations face the complexity of mitigating quickly evolving malware, maintaining productivity, and meeting compliance. Web and e-mail content security are security software platforms that address this need by serving serve the primary functions: (1) protect against Web-based malware and targeted cyber-attack, (2) prevent access to inappropri...

    $4,950.00

    Special Price $3,712.50 save 25 %

  2. 13 Dec 2013  |  Latin America  |  Market Research

    Latin American Telco Cloud Computing Profile

    Telcos Spearheading Cloud Computing Adoption by Professionalizing their Business Strategy

    Service providers throughout Latin America have been for years investing heavily to include Cloud Computing services into their portfolios. This study focuses on two of the regions main service providers with the most developed Cloud Computing portfolio. Datacenter capabilities, strengths and business strategies are reviewed.

    $1,500.00

    Special Price $1,125.00 save 25 %

  3. 11 Dec 2013  |  North America  |  Market Research

    North American Contact Center Outsourcing Market

    Multichannel and Technology-enabled Solutions to Drive Growth

    This market analysis provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents revenues derived from clients based in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automated and technology-based solutions. This mar...

    $4,950.00

    Special Price $3,712.50 save 25 %

  4. 10 Dec 2013  |  North America  |  Market Research

    Global Managed Security Services Market

    Regulatory Compliance and Advanced Threat Protection Induce Organizations to Outsource Security

    The global managed security services market continues to grow at double-digit rates. An increasingly complex and voluminous threat environment, ever-changing regulatory compliance frameworks, and the lack of internal expertise have incentivized organizations to consider engagements with a managed security service provider. In this research service,...

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    Special Price $3,712.50 save 25 %

  5. 03 Dec 2013  |  North America  |  Market Research

    Opportunities in a Mature Contact Center Market

    Growth in Hosted ACD, Chat, and Integration with UC Systems

    Frost & Sullivan forecasts that the total number of contact center seats will shrink from 4.1 million in 2012 to 4 million by 2017. Even so, there are opportunities for vendors in this mature market. For example, consider hosted solutions. Hosted delivery allows companies to cut costs by buying only the applications and capacity they need, an attra...

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    Special Price $1,125.00 save 25 %

  6. 03 Dec 2013  |  North America  |  Market Research

    The Rise of Cloud-based Omni-Channel Customer Contact

    Companies are Moving to Serve Customers Anytime, Anywhere Including Inside Stores

    Todays customers expect companies to provide a consistent and high quality Customer Experience, regardless of channel, including walk-in retail. Omni-channel strategies that integrate the Web, contact center, and retail channels (and subject matter experts), are becoming increasingly prominent in pursuit of a quality Customer Experience. The di...

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    Special Price $1,125.00 save 25 %

  7. 27 Nov 2013  |  Latin America  |  Market Research

    Analysis of the Latin American Managed Security Services Market

    Increased Spying and the Complexity of Attacks Drive Security Investment

    The managed security services market in Latin America, particularly in the Southern Cone, has not yet reached maturity and is in an incipient phase compared to developed countries. Competing in this segment is an important challenge for service providers. Innovative devices and platforms are increasing, and new participants are entering the market....

    $6,950.00

    Special Price $5,212.50 save 25 %

  8. 18 Nov 2013  |  North America  |  Market Research

    Analyzing Customers' Social Voices

    Companies are Turning to Social Media Analytics to Gain Customer Insights

    Social media contains information and insights that help companies identify issues, threats, trends, sales opportunities, and influential buyers. It provides knowledge about customers, partners, competitors, and employees, and it helps deepen customer and staff relationships. Social media analytics has emerged as a powerful tool to measure social-s...

    $1,500.00

    Special Price $1,125.00 save 25 %

  9. 15 Nov 2013  |  Latin America  |  Market Research

    Analysis of the Brazilian Internet Technology (IT) Infrastructure Outsourcing Services Market

    Mature and New Business Models are Driving Data Center Service Investments

    Market concerns for Brazilian IT infrastructure outsourcing services include the need for space (CAPEX), since companies are restructuring, and the need for more capacity to host infrastructure. Brazilian companies are also struggling to increase operational efficiency, reduce management complexity, and save in costs. The data centers have created ...

    $6,950.00

    Special Price $5,212.50 save 25 %

  10. 31 Oct 2013  |  North America  |  Market Research

    Collaborating to Improve the Customer Experience

    Customer Collaboration is Emerging as an Effective Customer Sales and Support Tool

    Customer collaboration, which includes conferencing, co-browsing, and remote support, can improve the customer experience in handling complex issues and in successfully concluding sales opportunities. It accomplishes these goals by enabling contact center agents to bring in knowledgeable colleagues and subject matter experts (SMEs) into the convers...

    $1,500.00

    Special Price $1,125.00 save 25 %