1. 24 Jan 2024  |  Latin America  |  Market Research

    Global Customer Experience (CX) Outsourcing Services Growth Opportunities

    Tailored Customer Experiences Bring New Opportunities for Differentiation

    The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...

  2. 28 Aug 2023  |  Latin America  |  Market Research

    Latin American Data Center Colocation Service Growth Opportunities

    Increased Connectivity, Greater Competitive Intensity, and Enhanced Digital Transformation Initiatives Across the Region Drive Future Growth Potential

    The digital economy relies heavily on data centers, which serve as the backbone of today's interconnected world. To meet digitalization's demands, enterprises and governments seek top-tier data centers and digital infrastructure. The Latin American data center colocation service market continues to expand due to the growing adoption of digital tran...

  3. 23 Mar 2023  |  Latin America  |  Market Research

    Cloud Contact Center Solution Market in Latin America, Forecast to 2029

    Automation, AI, and Analytics Create Opportunities for Differentiation

    The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

  4. 03 Nov 2022  |  Latin America  |  Market Research

    Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2028

    AI-based Technologies Bring New Growth Opportunities for Service Providers

    The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...

  5. 09 Sep 2022  |  Latin America  |  Market Research

    Growth Opportunities for Telcos in Brazilian ICT Services

    Technology Services Continue to Gain Share in the Enterprise Segment

    This Frost & Sullivan research service offers an analysis of the information and communications technology (ICT) services market, providing market sizing and forecasts by service, in terms of revenue. Frost & Sullivan presents an in-depth analysis of the following markets: fixed telephony, enterprise data communications, fixed broadband, pay-TV, mo...

  6. 14 Dec 2021  |  Latin America  |  Market Research

    Insights for CISOs: Security Maturity in Latin America and the Caribbean

    An In-Depth Look into the Region’s Current Situation and Opportunities for the Future

    The ongoing arms race between cybercriminals and the cybersecurity industry leads security vendors and service providers to develop new solutions and technologies. In recent years, security players have harnessed machine learning, automation, big data, analytics, and other technology innovations to enhance, upgrade or completely reinvent cybersecur...

  7. 08 Dec 2021  |  Latin America  |  Market Research

    Customer Experience Outsourcing Services Market in Latin America and the Caribbean

    CX Digitalization and Customer-Centric Initiatives are Driving Outsourcing Demand

    This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overseas. In this sense, offshore service...

  8. 03 Dec 2021  |  Latin America  |  Market Research

    Hyperscalers Driving Colocation Growth in Latin America

    Future Growth Potential Enhanced by Current Cloud Demand, New Investments, and the Region’s Move Toward Increased Digitization

    The Latin American data center colocation market shows a strong future growth potential, enhanced by current cloud demand, new investments, and the region’s move toward increased digitization. According to Frost & Sullivan’s Cloud End-User Survey, nearly 90% of surveyed companies in the region are using colocation today or planning to implement...

  9. 22 Sep 2021  |  Latin America  |  Market Research

    Growth Opportunities in the Global Webinars and Virtual Events Market

    Travel Restrictions and Remote Work Unlock New Growth Potential for Digital-First Engagement

    In 2020, remote work and social distancing norms drove millions of businesses to cancel their brick-and-mortar events and shift to webinars and virtual events as an alternative to connect with distributed audiences. Driven by the long term, sustainable impact of distributed and hybrid work and adoption of digital channels, webinars and virtual eve...

  10. 17 Sep 2021  |  Latin America  |  Market Research

    Latin America in the Post-pandemic World

    IT/Telecom Buyers’ Perspective On Communications and Collaboration Investment Priorities

    This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emp...