1. 12 Mar 2024  |  Europe  |  Market Research

    The State of the Cloud: Europe

    The Quest for Competitiveness in Bleak Economic Conditions Fuels Cloud Migration and Modernization

    As the European economy continues to suffer, growth, competitiveness, and digital resilience are top of mind for enterprises in the region. Cloud and the Internet of Things remain the foundational technologies powering digital transformation in European enterprises. Since 2010, Frost & Sullivan has conducted an annual survey of IT and business d...

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  2. 18 Dec 2023  |  Europe  |  Market Research

    European Data Center Colocation Service Growth Opportunities

    Future Growth Potential Enhanced by Increasing Hyperscale Demand and Digital Transformation Initiatives

    Data centers are core to digital transformation. Enterprises across various industries are outsourcing their data operations to third-party colocation service providers, whose competitive edge is determined by their capacity to scale, ensure an ample power supply, implement efficient cooling infrastructure, and provide robust network connectivity. ...

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  3. 19 Jun 2023  |  Europe  |  Market Research

    Managed SD-WAN Services, Europe, 2023

    Managed SD-WAN Services are Unlocking the Future Growth Potential of European Network Service Providers

    The managed SD-WAN services market in Europe is in its growth phase. Europe ranks second in the customer adoption of managed SD-WAN services, just behind North America, in the global managed SD-WAN services market. The managed SD-WAN market revenue in Europe is expected to exceed $724 million in 2022, with a year-over-year (YoY) growth of 56.9%. Th...

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  4. 20 Sep 2022  |  Europe  |  Market Research

    Customer Experience Outsourcing Services Market in Europe, Forecast to 2028

    Companies Need to Diversify their Geographical Footprint is Creating Major Growth Opportunities for Global Providers

    The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

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  5. 11 Aug 2022  |  Europe  |  Market Research

    European Managed and Professional Security Services Market

    Partnering with MSS/PSS Vendors to Advance Security Maturity

    The Managed Security Services Market is made up of security vendors who provide technology, expertise, and management for the private and public sector, but the customer retains control and oversight. Common services include DDoS protection or mitigation, managed firewall, vulnerability management, or breach & attack simulation. These services a...

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  6. 03 Feb 2021  |  Europe  |  Market Research

    AI-powered Chatbots Boosting the European CX Management Market, 2020

    Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

    The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

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  7. 08 Jan 2021  |  Europe  |  Market Research

    Enhancing European Customer Experience with Artificial Intelligence

    AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

    This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

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  8. 18 Dec 2020  |  Europe  |  Market Research

    AI-powered Voicebots Turbocharging European Customer Journeys, 2020

    Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

    The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

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  9. 22 Sep 2020  |  Europe  |  Market Research

    European Digital Risk Protection (DRP) Market, Forecast to 2024

    The Digital Transformation of Businesses and the Evolving Threat Landscape Drive Market Growth

    Digitization and digitalization initiatives open up opportunities for customer intimacy and efficiency gains. The digital transformation of businesses and processes, along with customer expectation of a superior digital experience, will accelerate the adoption of digital tools. At the same time, enterprises must secure their digital assets – both...

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  10. 07 Sep 2020  |  Europe  |  Market Research

    Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

    CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

    This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

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