1. 16 Dec 2021  |  Global  |  Customer Research

    Impact of Mobile Devices and Apps on Customer Experience (CX)

    Customer Perspectives on Excelling in CX in a Mobile World

    With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

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  2. 15 Dec 2021  |  Global  |  Customer Research

    The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations

    Highlights from the 2021 Frost & Sullivan Global Cloud Survey

    The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...

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  3. 13 Dec 2021  |  Global  |  Technology Research

    Rise of Robotic Process Automation (RPA) and Cognitive Automation

    Scaling RPA Deployments to Fuel Automation Across Enterprises Embedding Artificial Intelligence for Cognitive RPA

    Digitalization is gradually replacing paper-based tasks with digital processes. Standardized and monotonous processes are prime candidates for automation through robotic process automation (RPA), which deploys software bots replicating and automating procedures across applications and environments. RPA automates repetitive, labor-intensive, and tim...

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  4. 09 Dec 2021  |  Global  |  Technology Research

    Smart Water Management: Disruptive Technologies are Transforming the Water Industry

    Advanced Technologies are Improving the Water Management Process.

    Digital technologies such as AI, analytics, cloud, and digital twin are playing a key role in the transformation of the water industry. The application of these advanced technologies helps water resource authorities (both municipal and non-municipal authorities) to address various challenges related to the monitoring of water quality, the improveme...

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  5. 09 Dec 2021  |  Global  |  Customer Research

    Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond

    Banking, Financial Services, and Insurance Customer Perspectives

    The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...

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  6. 06 Dec 2021  |  North America  |  Customer Research

    The Changing State of Retail Customer Care

    Growth Opportunities Rise in the Dynamic North American Retail Market

    The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...

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  7. 24 Nov 2021  |  Global  |  Technology Research

    Future of GCCs in India: Transforming into R&D Powerhouses

    Transformative Mega Trends fueling the growth of GCCs in India

    A number of software companies established their fulfillment centers in India in the early 2000s in search of low-cost, high-productivity hubs. The early success of jobs outsourced to India and a rapidly evolving education infrastructure led to further investments in Indian global capability centers (GCCs). As companies ramped up their investments ...

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  8. 11 Nov 2021  |  Global  |  Technology Research

    Driving Next-generation Advancements in Manufacturing through Extended Reality

    Manufacturing Efficiency Will Boost Adoption of Extended Reality Systems in Industries

    The development of augmented reality (AR), virtual reality (VR), and extended reality (XR) technologies expect to accelerate in upcoming years. Technology developers and adopters across various industries experiment with these innovations for mass deployment, driving the shift from product testing for specific application requirements to scaling th...

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  9. 27 Oct 2021  |  Global  |  Technology Research

    Intelligent Transportation System Growth Opportunities

    Impact Assessment of Technology Strategies that Tackle Traffic Data Deluge

    The demand for intelligent transportation system (ITS) has also evolved with the progress transportation systems have made over the years. However, effective utilization of transportation systems depends on proper management of input data sources which describe the performance of the system and the state of system controls. The nature and quality...

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  10. 26 Oct 2021  |  Global  |  Technology Research

    Machine Learning: The New Driving Force for DevOps

    Machine Learning is Transforming and Optimizing DevOps.

    When they work together, software development and operations teams can advance a company's business transformation. The integration of these teams, also known as DevOps, streamlines the legacy software development process. However, with the growing emphasis on the digital transformation, the pace of development and innovation has increased. Therefo...

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