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  1. 12 Jun 2024  |  Global  |  Market Research

    Growth Opportunities in Customer Experience Management Services, Asia-Pacific, 2024

    Employee Experience and Disruptive Digital Technologies Drive Customer Experience Investments

    The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-premises legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their pref...

  2. 10 Jun 2024  |  Global  |  Market Research

    Important Foundational Lessons and Growth Opportunities for Improving Customer Experience

    Key Takeaways From the 20th Annual Frost & Sullivan Customer Contact East Executive MindXchange

    The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...

  3. 06 Jun 2024  |  Global  |  Market Research

    Customer Experience Management Growth Opportunities in Latin America, 2024

    A Closer Look into the Regional Market's Evolution

    This analysis of shifts in the customer experience management (CXM) industry in Latin America resulting from technological advances and customer expectations examines how politics, the economy, and the introduction of digital technologies into the customer journey have affected the industry. The focus will be on the evolution of CXM companies as ho...

  4. 30 May 2024  |  Global  |  Market Research

    AI: Global Megatrends and Ecosystem Growth Opportunities

    AI Advancements are Driving Transformative Growth Opportunities

    AI has moved from being a standalone technology to a core building block that drives global business growth. Advancements in key AI technologies, such as machine learning, deep learning, natural language processing (NLP), and computer vision, are happening at an exponential pace, constantly unlocking new capabilities and applications. AI adoptio...

  5. 29 May 2024  |  Global  |  Customer Research

    Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector

    Contact Center Growth Opportunities in North American Retail

    Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...

  6. 23 May 2024  |  Global  |  Customer Research

    CX Growth Opportunities in the Healthcare Industry 2024 to 2025

    Customer Perspectives

    Digital health has maintained a consistent growth trajectory and continues to address the multi-faceted challenges that plague the industry. The primary focus is investing in technology that helps organizations move toward the Quintuple Aim of the healthcare framework, which includes improving population health, enhancing patient experience, loweri...

  7. 23 May 2024  |  North America  |  Market Research

    Cyberthreats and Escalating Data Centricity Driving Data Protection Industry Growth

    Convergence of Capabilities and Features Leads to Increased Partnerships, Mergers, and Acquisitions

    The data protection industry is undergoing transformation driven by evolving cyber threats, increasing data privacy and handling regulations, and the complexities of the hybrid cloud landscape. This report highlights growth opportunities and trends that will influence the industry through 2028. It first examines strategic imperatives for the mar...

  8. 22 May 2024  |  Global  |  Frost Radar

    Frost Radar : Customer Experience Management in Latin America, 2024

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    This Frost Radar reveals the positioning of key companies in the Latin American customer experience management industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctio...

  9. 20 May 2024  |  Global  |  Market Research

    Custom Silicon in Public Cloud Artificial Intelligence and Machine Learning are Driving Innovation in Chip Design

    Innovative Technologies and New Demand are Pushing Cloud Leaders to Design their Own Custom Chips

    The demand for chips has experienced exponential growth in recent decades. Presently, the importance of these key hardware components is even higher due to increasing workload demands from innovations like generative artificial intelligence (AI) and machine learning (ML), which are also driving up energy consumption and costs. However, pandemic-ind...

  10. 20 May 2024  |  Global  |  Frost Radar

    Frost Radar : Data Protection Services, 2024

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    Data protection is a vital tool for enterprises to protect against rapidly evolving cyber threats (particularly ransomware attacks). Since its inception in 2014, the data protection industry has continued to evolve and grow each year. Merger and acquisition (M&A) trends remain robust as companies in adjacent spaces seek to acquire new capabilities ...