04 Jun 2020  |  Asia Pacific
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Asia Pacific contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $670.8 million in 2018. The market is expected to grow at a CAGR of 3.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhan...
18 Apr 2016  |  Global
Impact of Mega Trends on Europe's Complex Business Environment
Europe is bound by an enormous number of obsolete regulations and systems. New environmental, economic, social, and political developments and trends have challenged these systems, forcing Europe to re-think future strategies. The European Union has set 5 ambitious objectives, namely, employment, innovation, education, social inclusion, and climate...
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25 Sep 2019  |  North America
Futurecasting Key Themes that will Shape Our Future Lives
Every 3 years, the team of futurists, analysts, and consultants at Frost & Sullivan's Visionary Innovation Group comes together to render a comprehensive analysis of the transformative, global forces that define the future world, with their far-reaching impact on businesses, economics, cultures, and personal lives. As we look to 2030, we see 12 tra...
01 Nov 2019  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
10 Dec 2015  |  Asia Pacific
An Overview of the smart city landscape
Asia-Pacific is a frontier of growth, development, and activity having quickly embraced disruptive trends in its journey to grow. This ecosystem depicts an eclectic mix of cities. This research service explores the dynamics, plans, and trends in the developments of smart cities in the Asia-Pacific region. It explores how governments, companies, and...
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13 Sep 2016  |  North America
Unbundling of the Supply Chain
The supply chain market is becoming more complex in a time-constrained environment as speed of delivery and user experience emerge as critical factors; in fact, instant and same-day delivery solutions are now key service differentiators. Firms must rethink their strategies and devise more agile models that leverage economies of scale and still meet...
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27 Apr 2020  |  Global
Stakeholders to Focus on Resource Optimization, New Growth Segments and Cost Rationalization to Overcome Slowdown
The mushrooming corona virus outbreak in the central Chinese city of Wuhan prompted the World Health Organization (WHO) to declare a global health emergency in late January. The corona virus outbreak isn’t just a massive health crisis; it’s an economic one as well. If the pandemic is not contained by a large extent by April, the drop in consum...
30 Mar 2016  |  Global
Technology, Partnership and Channel Developments to Impact Audio, Web, and Video Conferencing Services
The primary objective of this experiential study is to identify growth opportunities for your company in the conferencing services market. The conferencing services market as defined, includes audio, web, and video conferencing services. The study provides the market analysis fact foundation, including market size, segmentation, forecasts, and vend...
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01 Apr 2016  |  North America
Transitioning from Turbulent Oil-based Economy to Internet-based Economy of the Future
25 years after the fall of the Soviet Union, Russia remains burdened with economic, social, and political crises. The recent ruble-oil crisis further weakened the economy. By examining the key Mega Trends in Russia, along with other factors that will impact and shape the country’s economy, this presentation discusses how the economic, political, ...
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02 Aug 2017  |  North America
Connected Marketplaces Transition from Transactional Hubs to Assistive Selling
Online B2B retailing is at an inflection point and is going through major shifts in technology and business models. The B2B market will outgrow the B2C market by 2025, with China taking the lead. The market is evolving due to shifts in the impact of mobility and role of digital channels. Retailers, in order to cope up with the change in the market,...
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