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  1. 30 Mar 2023  |  North America  |  Customer Research

    Global Laboratory Product Purchasing Trends, 2022–2023

    End–user Perspectives on Laboratory Spending Reveals Modest 2023 Budget Increases Following robust 2022 Spending

    Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey from October to November 2022 examining their laboratories’ product purchasing process in 2022 and expectations for 2023. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. The study presents year-o...

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  2. 02 Mar 2023  |  North America  |  Customer Research

    Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024

    Employee Engagement is the Top Corporate Objective

    Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

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  3. 06 Jan 2023  |  Europe  |  Customer Research

    European SD-WAN Voice of Customer Research Insights

    European Businesses Embrace SD-WAN Adoption to Advance Digital Transformation Initiatives

    In this research service, Frost & Sullivan provides a detailed analysis of the 2021 European SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents involved the C-suite and IT/Network decision-makers from various enterprises, including small businesses (250 to 499 employees), mid-size business...

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  4. 23 Dec 2022  |  Europe  |  Customer Research

    Voice of the Customer: Electric Vehicle & Powertrain Services and Features, 2022

    European Customer Survey to Assess EV Drivers, Attributes, and Charging Infrastructure

    Europe continues to be the leading market for electric vehicles. BEVs are considered ‘clean’ innovations where tech gadgets render high-tech attributes when compared to ICEs. Frost & Sullivan assessed new customer attitudes and preferences for alternative vehicles and powertrains by vehicle segment and key demographics. Frost & Sullivan carried...

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  5. 21 Dec 2022  |  North America  |  Customer Research

    Evaluating Perceptions and the Use of Immersive Technologies and the Metaverse

    Highlights from the 2022 Frost & Sullivan Global IT Decision Makers Survey

    Frost & Sullivan conducts an annual survey of IT and business decision-makers regarding their views of different technologies, such as the internet of things, artificial intelligence, and the cloud. Frost & Sullivan’s 2022 IT Decision Makers Survey included a new section to understand the perception and use of immersive technologies and the metav...

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  6. 20 Dec 2022  |  North America  |  Customer Research

    Empowering Frontline Workers to Drive Business Transformation

    UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools

    Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...

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  7. 06 Dec 2022  |  Europe  |  Customer Research

    Voice of Customer—Health, Wellness, and Well-being Services in Cars, Europe

    Electric Vehicle Owners Show a Higher Level of Interest in Health, Wellness, and Well-being Features

    The COVID-19 pandemic has placed a greater emphasis on a safe environment and exacerbated the need for more convenience in daily activities. The automotive industry has aligned itself with this trend, focusing on solutions and systems that enhance the safety and comfort of drivers and passengers. This study aims to support automakers and allied ind...

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  8. 01 Dec 2022  |  North America  |  Customer Research

    United States Automotive Technicians’ Choice Survey, 2021

    Competitive Intensity to Become the Second-most Preferred Auto Tool Brand is Expected to Increase as Snap-on Remains the Segment Leader

    The study covers the following key tool categories: • Power tool • Hand tool • Handheld diagnostic tool • Pneumatic or air tool Qualitative areas covered as part of this research include the following: • Quality: Relates to original equipment (OE) fit, form, and function; the closer something matches the original part, the higher...

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  9. 24 Nov 2022  |  North America  |  Customer Research

    Voice of Customer— Health Wellness and Wellbeing Services in Cars, US

    Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the US Passenger Vehicle Market

    Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's 'Cars as...

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  10. 01 Sep 2022  |  North America  |  Customer Research

    Re-imagining the Retail Customer Experience, 2022

    Growth Opportunities Reshaping the North American Retail Market

    The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

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    Special Price $3,712.50 save 25 %