1. 22 Dec 2023  |  North America  |  Customer Research

    US Automotive Technicians Choice Survey, 2022

    Snap-on Remains the Dominant Brand across All Product Lines

    This survey of automotive aftermarket vehicle service technicians tool choices was conducted in 2022 using a computer-assisted telephone interview methodology. In total, 400 automotive technicians were surveyed for this research. To qualify as a respondent, a technician had to be working at least 32 hours per week and physically working on vehicle...

  2. 22 Dec 2023  |  North America  |  Market Research

    Merging Skies: Integrating UCaaS and CCaaS

    Unifying Technologies for Enhanced Collaboration and Customer Engagement

    In the ever-evolving business landscape, staying ahead of the curve is essential. The world of enterprise communications transformed over the last decade as businesses grappled with the challenges and opportunities of the digital age. Communication tools and strategies have evolved to meet the modern needs of workers. An integrated approach for ...

  3. 22 Dec 2023  |  Global  |  Market Research

    Global Commercial Heat Pump Growth Opportunities

    Sustainability Policies Drive the Future Growth Potential of Heat Pumps

    As organizations around the world continue to look for ways to decarbonize their operations, commercial heat pumps will witness growing adoption. This market is largely driven by government support measures to install, retrofit, and replace heating, ventilation, and air-conditioning (HVAC) systems with efficient heat pump systems. Heat pumps are a ...

  4. 22 Dec 2023  |  Global  |  Market Outlook

    Top 10 Growth Opportunities in Customer Experience (CX), 2024

    Employee Experience and AI Drive CX Investments in 2024

    The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

  5. 21 Dec 2023  |  Global  |  Market Research

    Benchmarking the Sustainability Practices of 9 Global Automotive OEMs

    Identifying Visionary Perspectives across the Sustainable Sourcing, Manufacturing, Design, Materials, and End-of-life Extension Stages of the Value Chain

    This study evaluates sustainable practices across the value chain of nine automotive original equipment manufacturers (OEMs), shedding light on their commitment to environmental stewardship. The report illustrates how each OEM strategically incorporates sustainability principles into key value chain stages, namely sourcing, manufacturing, design, m...

  6. 21 Dec 2023  |  Global  |  Market Outlook

    AI: Top 10 Predictions, 2024

    Future Growth Opportunities for Innovation and Transformation with AI Industries

    In the realm of technological progress, artificial intelligence (AI) has emerged as a transformative force with the potential to reshape industries of the future. 89% of enterprises believe Generative AI technology will be a disruptive technology for enterprises to create strategic market differentiation. As AI evolves, its profound impact on bus...

  7. 21 Dec 2023  |  Global  |  Technology Research

    Cannabinoids: Technology and Application Opportunity Analysis

    The changing regulatory environment propels innovation in various industries.

    Cannabinoids are seeing increasing usage in medicine, leading to rising interest in many industries, such as pharmaceuticals, nutraceuticals, food and beverage, and personal care. CBD is the most-researched cannabinoid and is used widely in all types of industries. The cannabinoids industry faces manufacturing, cultivation, supply chain, and ot...

  8. 21 Dec 2023  |  Global  |  Technology Research

    Technology Advancements in Precision Diagnostics and Testing

    Innovation is driving the era of value-based care and enabling preventive and personalized health.

    Precision diagnosis in today's healthcare is pivotal, tailoring treatment to individual patients based on genetic, molecular, and environmental factors. This targeted approach enhances accuracy, enables early detection and targeted treatment, minimizes trial-and-error treatment, and optimizes therapeutic outcomes. By leveraging advanced technol...

  9. 21 Dec 2023  |  Global  |  Market Research

    Zero Trust Browser Security Growth Opportunities

    Investments in the Emerging Industry Address the Needs of the Hybrid Workforce

    The rapid proliferation of remote or hybrid workforces, the widespread adoption of SaaS applications, and the increasing volume of web-based cyberattacks have elevated the browser as a significant attack surface, providing an initial breach foothold for cyber adversaries. As the volume and complexity of web-based attacks increase, the browser attac...

  10. 21 Dec 2023  |  North America  |  Market Research

    Global Healthcare Data Interoperability Growth Opportunities Forecast to 2028

    Systems to Move Beyond Integration Toward Semantic Interoperability

    Interoperability refers to the ability to exchange data among different systems or applications and make use of the incoming data. In healthcare, this generally means the ability to share data between electronic health record (EHR) systems and other health IT applications, such as a clinical decision support system (CDSS), computerized physician or...