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13 Jun 2023  |  Global  |  Customer Research
SMBs Embrace the Cloud as a Path to Business Agility and a Gateway to New Technologies
Highlights from the 2022 Frost & Sullivan Global Cloud User Survey
Small and medium-sized businesses (SMBs) are hastening to the cloud. Similar to their large counterparts, they are transforming to a digital-first business, with the cloud as a foundation. According to Frost & Sullivan's 2022 global cloud user survey, 78% of SMBs use public cloud for at least some of their business applications and data. This repre...
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08 Jun 2023  |  Asia Pacific  |  Customer Research
Voice of Customer Survey—Japanese Logistics Service Delivery Fleet, Asset Tracking, and Shipment Monitoring Solutions
Warehouse Automation, Sustainability, and the Internet of Things (IoT) are the Key Areas that Hold Future Growth Potential
This report presents the findings of the survey conducted by Frost & Sullivan to understand fleet & asset tracking and shipment monitoring in Japan’s logistics service delivery market. The survey includes responses from decision-makers and key influencers in the fleet and logistics asset and shipment monitoring space associated with multinational...
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01 Jun 2023  |  North America  |  Customer Research
Long-Term Impacts of Evolving Cloud Communications Trends on Telecom Operators
Trusted Voice and Integration Services Drive Growth for Providers in a Collaboration-First Market
Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as ...
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31 May 2023  |  Europe  |  Customer Research
Voice of Customer Survey—European In-car Services and Features
Assessing Passenger Vehicle Consumer Opinions about On-demand Features, Over-the-air Updates, Connectivity, and Payment Options
Pandemic-induced market challenges are spurring innovation and progress toward safer and more convenient solutions, particularly in Europe’s connected automotive industry, where emerging use cases are shaping a new normal for consumers. Frost and Sullivan's Voice of Customer survey on in-car services and features in Europe explores customer usage...
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29 May 2023  |  Asia Pacific  |  Customer Research
Voice of Customer Survey: Australian Logistics Service Delivery Fleet, Asset Tracking, and Shipment Monitoring Solutions
Sustainability, AI, IoT, and Predictive & Big Data Analytics are the Key Areas that Hold Future Growth Potential
This report presents the findings of the survey conducted by Frost & Sullivan to understand fleet & asset tracking and shipment monitoring in the Australian logistics service delivery market. The survey includes responses from decision-makers and key influencers from multinational and local organizations directly involved in fleet & logistics asset...
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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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16 May 2023  |  South Asia, Middle East & North Africa  |  Customer Research
Voice of Customer Survey—India Logistics Service Delivery Fleet, Asset Tracking, and Shipment Monitoring Solutions Market
Logistics Companies are Prioritizing Investments in Warehouse Automation, Sustainability, and IoT
A survey was conducted to understand fleet, asset tracking, and shipment monitoring in the Indian logistics service delivery market. It included decision makers and key influencers of fleet and logistics asset or shipment monitoring associated with multinational and local second-party logistics (2PL), third-party logistics (3PL), and fourth-party l...
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15 May 2023  |  Asia Pacific  |  Customer Research
Voice of Customer Survey: Southeast Asian Logistics Service Delivery Fleet, Asset Tracking, and Shipment Monitoring Solutions
Logistics Companies Prioritizing Investments in IoT, AI, and Warehouse Automation
This Voice of Customer survey examines Service Delivery Fleet, Asset Tracking, and Shipment Monitoring solutions in the Southeast Asian logistics service delivery markets. With a sample size of 61 organizations across Indonesia, Singapore, and Thailand, the survey gathered data from decision makers and key influencers from logistics companies, prim...
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10 May 2023  |  North America  |  Customer Research
Retail Contact Center Growth Opportunities in North America—2023
Successful Providers Must Bridge the Physical and Digital Realms
Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...
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28 Apr 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming the norm. These solutions includ...
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Special Price $4,455.00 save 10 %