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  1. 25 Nov 2020  |  Asia Pacific  |  Market Research

    Asia-Pacific Distributed Denial-of-Service Protection Solutions Market, Forecast to 2024

    Rising Number of DDoS Attacks Spur Growth for Protective Solutions

    The Asia-Pacific distributed denial-of-service (DDoS) solutions market grew with double-digit growth for both on-premise and cloud-based segments. The market will primarily be driven by the relentless growth of DDoS attacks throughout the region. In addition to acts committed for financial gain, simmering geopolitical tensions have prompted state-s...

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  2. 24 Nov 2020  |  Asia Pacific  |  Market Research

    Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy

    The Need for Digital Technologies and Rightshoring Capabilities is Transforming the Industry

    The experience economy is forcing organizations around the world to rethink how they do business. They can no longer simply focus on selling goods or providing services at a single point in time. Todays digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands...

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  3. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Cloud Migration Fueling Hong Kong Contact Center Applications Market, Forecast to 2026

    Demand for Personalisation and Multilingual Support to Drive Future Investments

    The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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  4. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Cloud Migration Powering Australian Contact Center Applications Market, Forecast to 2026

    Artificial Intelligence and Analytics Driving Operational Efficiency and Customer Satisfaction

    The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

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  5. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Automation and Workforce Management Driving the Philippine Contact Center Applications Market, Forecast to 2026

    Personalisation and Proactive Customer Experience Represent Key Growth Opportunities

    The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

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  6. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Analytics and Automation Powering Malaysian Contact Center Applications Market, Forecast to 2026

    Growing Focus on Multilingual Support and Remote Working Capablities to Accelerate Cloud Migration

    The Malaysian contact center applications market generated revenue growth of 9.0%, with market revenue of $16.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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  7. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Analytics and Cloud Migration Driving South Korean Contact Center Applications Market, Forecast to 2026

    Growth Opportunities Enhanced by Artificial Intelligence and Omnichannel Communication Services

    South Korean contact center applications market generated revenue growth of 6.2%, with market revenue of $58.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

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  8. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026

    Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs

    The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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  9. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Artificial Intelligence, Analytics, and Cloud Fueling Taiwanese Contact Center Applications Market, Forecast to 2026

    Integration of Digital Channels and Personalised Customer Experience to Drive System Upgrades

    The Taiwanese contact center applications market generated revenue growth of 6.6%, with market revenue of $10.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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  10. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Demand for Superior Customer Experience Driving Thai Contact Center Applications Market, Forecast to 2026

    Growing Focus on Efficiency and Lower Costs to Boost Investments

    Thailand's contact center applications market generated revenue growth of 6.9%, with market revenue of $21.3 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 6...

    $2,450.00

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